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About Parcelpox

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  1. That's fine, just want to be sure. Will update again in the next 24 hours.
  2. Thanks for the reply. I'll use MCOL. Is there agreement that I should pursue Parcel2go? I half expected to end up going after Hermes as the package was damaged whilst in their possession.
  3. Thanks again for responding so quickly and explaining fully. I will indeed go ahead and draft a letter of claim which I will post here before sending. As I am in Scotland, would I be correct in thinking that I can use the Simple Procedure for small claims or do I need use the English procedure? No rush to reply to this, I'll refresh my memory by having a sift through the small claims information on the forum.
  4. com.google.android.apps.photos.Image (1).pdf I have tracking information which states Parcel Damaged Beyond Repair. Please see attached. I suspect this would not be considered first hand. So my assumption that I should obtain confirmation from Hermes is correct?
  5. Thanks for the swift reply. I've attached the PDF. Gmail - Your Chat Transcript (1).pdf
  6. Order placed via Parcel2go 02/01/2021 8:19 Dropped @ InPost Parcel Locker 02/01/2021 9:23 We've collected your parcel from the ParcelShop and it's on its way 02/01/2021 15:56 Entered the Hermes Network 02/01/2021 20:09 We've got your parcel and we're processing it for you 02/01/2021 20:09 At the national sorting hub 05/01/2021 10:54 At the customers local depot 05/01/2021 17:24 Your parcel is at our local depot and on its way to you 06/01/2021 05:20 On its way to the courier 06/01/2021 06:14
  7. I will provide a concise timeline in the second post and a rambling account in this one. I have been an avid reader over the years in anticipation of this day coming, so I am familiar with most of the concepts and have done a fair bit of reading other related threads. Reasonably thick, so you might need to break things down for me and hammer some points home. Things to note: I am in Scotland. eBay item. Nintendo Switch video game. Value £32. Fully declared to parcel2go (details imported directly from eBay) Delivery booked through Parcel2go. Serv
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