Crystal Clear Ltd in Letchworth - Admitted Wrong Glass Supplied - Am I entitled to a refund?

[slick132]

Hi Gardener and welcome to CAG

 

1. Can you confirm what company you are dealing with.

 

2. Please tell us the approx value of the order including all materials and fitting.

 

3. What was the spec for the glazing you ordered and what was supplied and installed instead.

 

4. When did you first realise/suspect the spec for the glazed units was not what you ordered.

 

5. When was the installation completed.

[slick132]

Hi Gardener,

 

I suggest the supplier is wholly responsible for the order, and for any discrepancy about the specification of the glass. The glass units would be supplied by the fabricator, not  any separate glazier.

 

1. Do you have written confirmation, from you to the supplier or from the supplier to you, of the exact spec for the glass units.

 

2. When you complained about the spec of the glass units, was this by phone, in person  or in writing.

 

Regardless of events to date, make no further verbal contact with the supplier. Further contact from you to the supplier should be in writing only.

[slick132]

4 hours ago, Gardener_41 said:

I did present an option to take the units at significantly reduced price which would have worked out cheaper for them, but they didn't take it, they just want to remake the glass.

They just want to remake the glass ?? To your original spec ?? Wouldn't that be ok for you ?

 

How did you pay for the order -  debit card, credit card, or other ? 

[slick132]

Hi Gardener,

 

I hope @BankFodder or @dx100uk might stop by to offer opinion.

 

Although you don't have s.75 CCA  cover by using a credit card, you can ask the bank to do a chargeback for  afull refund.

 

If you got the refund (after allowing the supplier to collect the rejected goods), you would then be able to re-order the goods with the correct-specs glass units from another supplier.

[slick132]

Hi Gardener,

 

Is the free legal advice coming from a solicitor's free initial consultation or CAB or other.

[slick132]

Ah yes, you mentioned this in post #8 above. I asked because sometimes, info from CAB can be lacking, weak or plain wrong.

[slick132]

I suggest you post up any suggested letter here before sending it off to Crystal Clear.

 

Have you established if there's a UK Head Office for this company. This may be relevant regarding your complaint and any enforcement action if you go to court.

[slick132]

Hi Gardener,

 

I think your letter is too wordy and goes into too much detail but please await comment from @BankFodder

 

Maybe their Head Office would be good to send your written copy of the letter :-

 

Content removed - wrong company referred to

 

Finally, I suggest you only keep the frames if you agree to keep the existing glass at reduced cost; or if Crystal agree to provide replacement glass as per your original specs. 

 

If you keep the frames and arrange new glass from a different supplier, you could be responsible for any error in the glass unit sizes. As I've said from the start, it makes a lot of sense to have the frames  supplied with the glass sealed units.

[slick132]

Hi BF,

 

I've removed reference to the wrongly named company in post #24.