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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Re Mortgage Valuation Fee


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HI,

 

What a site ! Fantastic.

 

We have had our financial difficulties and have a debt management plan in place with Payplan. We are trying to raise some addtional money to create an extra bedroom for our growing family. Went to a recomended mortgage broker and went through the application but eventually arrived at the point we had to pay a valuationfee of £465. We were concerned about this but as the house was valued two and a half years ago by Birmingham Midshires for £320,000 we we reasonably sure that the new valuation would be £340,000 as we needed for the additinal mortgage. ie a 5% increase each year. Surveyor comes around, ten minutes later has gone and in due course the mortgage broker told us he had only valued the house at £320,000 too. Ie the same as two and a half years ago in a prime south east Town. We asked the broker about this and they have said they asked the sureveyor to reconsider but he won't budge. We have a copy of the valuation document and it refers to 3 similar (one of the similar properties quoted is a semi detached house whereas ours is a bungalow) houses within 500 metres and their achieved prices. I don't know which specific properties these are and I don't know where the surveyor got the information. Websites such as as mouseprice.com don't confirm these figures.

 

Point of this long rambling post 'what's the feeling, is there any way of challenging this or contesting the extortinate cost of this valuation which I think is simply wrong and is costing us dearly in terms of alternative finance options ' ?

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There's often a difference between what a surveyor values a house at, and what an estate agent can sell one for. I had a similar experience to you 5 or 6 years back when taking out a second mortgage.

 

I couldn't get them to budge and ended up with insufficient equity to get the money we needed.

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With the media headlines pointing to house prices going up it's easy to think that this would apply everywhere. At the moment it's mostly London driving the figures, prices around the rest of the Country have variously been rising, static or falling over the last couple of years.

 

You don't say where you are, but you can use this site to compare values of actual selling prices (not what the valuation was, but how much it actually went for) here: Home.co.uk: House Prices Report for Welwyn Garden City - August 2004 to August 2006

 

Using Welwyn Garden City as a starting point, and just as an example, detached houses have fallen in average selling price and the total number of sales is hugely down.

 

To look at where we live: homes are routinely put on the market at prices which never sell and they sit on the market until they are reduced or the vendor gives up. Just looking at comparable asking prices doesn't tell you much; the surveyor will have looked at actual selling prices. No home has a "value" as such, it's just what the surveyor believes someone might pay for it.

 

Also see Free UK House Prices - nethouseprices.com - if a property similar to yours recently sold for, say, 320k, the surveyor might be basing the valuation of your property on that.

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Hia, Sorry can't offer advice, but am interested in how the data for WGC was obtained. I've been to house.co.uk becauce I want to see a similar graph for the area I live in (Bournemouth) but can't seem to find how to do it. Can you help please?

 

Thanks

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Thanks for the replies. I have checked out the web sites referred to and these seem to support my position ie the surveyor is wrong. Do you think I should write to the senior partners or what ever of the firm of surveyors and put my case ? I suspect no matter what I do it won't help the loan situation but I would feel a whole lot better if I got at least some of the extorionate fee refunded . Comments please ?

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Hia, Sorry can't offer advice, but am interested in how the data for WGC was obtained. I've been to house.co.uk becauce I want to see a similar graph for the area I live in (Bournemouth) but can't seem to find how to do it. Can you help please?

 

Thanks

 

1. Go to Home.co.uk: Property Search, Homes For Sale, Sell Your House, Estate Agents

2. Click on "House Prices" in the bar across the top

3. Type in postcode or town

4. Choose "...over the last year"

5. Use the drop downs to change the comparison basis

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