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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claim against me but was not driving


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You must put in writing to the insurer today confirming that the policy should be cancelled from 3rd September because you sold the vehicle on that date and no longer have any interest in it. Send them a copy of whatever evidence you have that the vehicle was sold. Also if they sent you a Certificate of Insurance by post when you last renewed the policy post it back to them. (Today because it's 7 days from the date you sold the vehicle and there's 7 day deadline for returning the certificate)

 

Don't wait for your friend to write a letter to insurers, you must take action immediately to write to your insurers. A letter from your friend, as suggested in post 3, would also be helpful. I'd ask the friend to give the letter to you so you can be certain your insurers get it and you know what it says.

 

There is no claim under your policy. Only you can make a claim under your policy and you aren't because at the time of the accident you didn't own the vehicle and weren't driving the vehicle. I do not agree with unclebulgaria that this will be recorded as a claim against your policy. The insurer may attempt to do that but they are not entitled to because it is not a claim under your policy. If your insurer has to pay the third party (and the law's not at all clear in cases like this where the vehicle had already been sold) it would be dealt with by what's known as a 'Section 151 claim'. That is not a claim under your policy.

 

This paragraph from a recent seminar on s151 claims is relevant to your situation, although unfortunately it only confirms that the law is unclear. 

 

image.png.1ba0c2e805f48a187506ade53523f193.png

 

https://www.2tg.co.uk/wp-content/uploads/2020/05/2TG-Guidance-Note-Motor-Insurance-Law-for-Learners-JMD-5.5.2020.pdf

Edited by Ethel Street
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