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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I aint happy with Woolworths


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Now then this is probably an open and shut case but its really annoyed me nevertheless.... basically I ordered some dr who figures on-line to be delivered to our local store...the on-line price was 29.99 and the shop price is 39.99, now these were ordered and paid for back in October so that we got them in plenty of time for christmas...we got a delivery date of 7th November but it never turned up so I sent a e-mail asking if there was a problem, I got a reply saying not up to now but give it a few days....I did this and still nothing so I mailed them again on about 25th Nov...now a few days later I got a e-mail saying that they must have been lost in transit and they were not getting anymore so therefore they had refunded my card. I sent another mail to say I didnt want the refund but would be willing to wait for more stock but I just got a funny mail back saying that I was advised they would not be getting any more stock and the matter was closed. CanI not demand the items from them or am i just kinda stuck with there decision.

 

Cheers folks

 

Shane

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Well, good customer relations and service don't go hand in hand! I think they could have handled this better, but if they've not got the goods, they'd be screamed at for holding onto your money until they arrive in stock (which is what you want them to do), compared with doing the rigfht thing, and once identifying they're not getting a strock allocation, giving your money back immediately.

 

I appreciate that you'd rather save the £10 and suspect its all a ploy to save money since htey've identified a pricing anomaly, but unless you work there, you'll never know for sure! Looks as though you'll just have to take the refund and hope the item makes it to the sale goods clearance line for a better bargain!

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Extremely annoying though I realise it is for you, I think Woolies have acted in a quite responsible way in refunding your card. They could have done as so many do and hold on to your money until you shout loudly enough for it back. I guess that, in some ways, it makes a refreshing change!

 

Incidentally, just diversifying slightly, I'd love to know where all the goods 'lost in transit' by retailers end up; there must be a very big store full of them somewhere!!! I’d like to bet there's some good bargains to be had if anyone could ever find it!!!

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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Cheers folks, thats what I thought...in an annoying way they have done the right thing.... however I cant wait to see how long it takes for the " full price " figures to hit the shelves again.... I bet theres no problem with stock once the price rises.... thanks for your replies guys

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i used to work for them, they are useless. they rarely have the right stock, they just sell it anyway online or through instore ordering so it looks like the company is doing well, in reality they are going out of business and are not interested in new stock, they are basically try to sell off everything in the warehouses. if this xmas is bad they won't be here next year.

 

in my eyes thats a woo hoo! try the entertainer, or toys r us or amazon online

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