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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Managing Agent leasehold Property 4th Court Claim same issue.


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To what stage did the previous case get? Did you enter a defence? File AQs? Get the track assigned or a hearing? Need to know a bit more. There are instances where they could relitigate.

 

The set aside should be simple, as you were provably in hospital, and it sounds as though you have some kind of valid defence.

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I would suggest you need three elements.

 

1. A clear, concise rebuttal of their claim as your actual defence.

 

2. A witness statement to support your defence, which tels your side of the story and adds all the context.

 

3. For the day of any hearing, a clear skeleton argument that outlines the legal points.

 

You also need to define clearly the basis and reasoning for your counterclaim, and prepare the wording of your claim, as well as your supporting law/caselaw etc.

 

Plenty to do!

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You need two main elements – your defence is your answer to their pleaded case. You must refute every point, with the correct legal argument and references.

 

Your witness statement is your version of events as they happened, your chance to put flesh on the bone and say how these events have impacted on you.

 

A skeleton argument is simply a summary document for the judge that can, mostly, be presented on the day or the day before the hearing.

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I’m not sure that Point 1 above is valid. If they withdrew the claim before judgment, I don’t think there is any abuse of process in restarting a new claim. I’m assuming they withdrew, rather than discontinued? There’s a difference.

 

Have a look at this case.

 

http://www.boyesturner.com/news-article.html?id=1646

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I think your arguments are sound, but it’s worth getting these issues sorted. If you get the nuances wrong, it proves wriggle room.

 

I am wondering if, as you defended, a proper notice of discontinuation is required? It may be worth asking the court to clarify the basis on which the case stopped –*is there any chance it was simply stayed?

 

I’m a bit vague on the differences between withdrawing and discontinuance (yes, I know, Catholics withdraw...) – hopefully someone else knows more about it? Otherwise I’ll try and do some research later.

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In small claims, the judge will decide on the balance of probabilities.

 

How much extra info could you get out of the claimant by using CPR18, for example, to ask extra questions? If the answer is ‘lots’, then fast track may be useful.

 

For example, you could ask: Do you acknowledge that without LL you have no power to instigate legal action? They are OBLIGED to answer such requests in seven days with a statement of truth. Crippling.

 

As long as you are sure of your case, fast track could help rip him to shreds, and YOU would win costs hopefully.

 

It’s a risk, of course, but it depends on how sure you are of your case. Pro bono legal help may also be a consideration if the statute is so clear.

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Yes, a letter to the court would be good. Hopefully they should strike out of their own volition, but a letter on file pointing at the counterclaim would save a lot of bother down the line.

 

And yes, andydd, cases like yours were exactly what I had in mind!

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Good! Keep us informed. Hopefully someone with a better knowledge of how the court handles counterclaims in such cases can help further. I imaging the courts don’t get a lot of situations like this, so it will be interesting to monitor the mechanics of it.

 

Also, I imagine the order allowed seven days for the claimant to apply to set aside the order?

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I think you should be considering enforcement action against them in advance of your counterclaim hearing. It will give you a heads-up as to whether they are going to dissolve themselves or play ball.

 

They will also learn very sharply how serious you are about this.

 

I have a feeling they are going to start claiming soon that they have received no paperwork re their case – there’s some clear bluff in their approach. I can smell it.

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The important question, is what can I do about it??

 

Do they have an office as such? If so, High Court Enforcement Officer – will cost a few quid, but it goes on their bill.

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