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    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
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A Shade Greener – ASG boilers – Everlasting Boilers – Maintenance and repair to boiler***Refund FOS***


TMG111
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I foolishly signed up to a 10 year boiler purchase which included a separate monthly payment for the service, repair and maintenance of this boiler once installed.

This was supposed to include a yearly service and all repairs to the boiler which would give me complete peace of mind.

 

During the installation of the boiler the engineers also flushed my central heating system to ensure it would operate at the highest level and that nothing but routine servicing would be required.

 

Having had the first service carried a year after installation in the summer of 2017, everything seemed ok

then just after the second service a year later the boiler developed a fault where it would not generate hot water.

 

I called the company to make use of the repair service I was paying for only to be told that if the fault was due to dirt and debris in my central heating pipes then I would have to pay for this. They refused to send out an engineer to diagnose the problem until I agreed to this.

You can imagine my concern at this point but having kids in the house I couldn't be without hot water so I agreed.

 

I was handed a bill for over £180 and told that after just 2 years since my system was flushed, it must be really dirty.

I couldn't believe it could be that bad and couldn't  afford to pay nearly £500 to have the system flushed again.

 

Having discussed this with a couple of independent gas engineers they agreed that a system flush should be good for up to 10 years.

Prior too this I had a really old boiler which gave me no such issues.

 

A further year on and my boiler has developed a similar problem but the company now refuse to send out an engineer until I prove that I've had the system flushed again although they still take my monthly direct debit for repair and maintenance.

 

I have had to pay an independent Gas Safe engineer to repair the boiler and he said that my system was so filthy that he didn't believe it could have been flushed just 3 years ago. He also stated clearly that my system of just 8 radiators in a semi detached house should not need to be flushed but once every 10 years.

 

So where do I stand legally with this?

I'm left paying for something which the company refuse to honour as far as I'm concerned.

 

I offered to cancel the maintenance agreement and provide my own cover through British Gas but they refused saying that I would be in breach of contract.

 

Any help woulld be appreciated!

boiler-faq.2017.08 (1).pdf

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Thank you for your swift reply. I am going to have to have the system flushed again very soon as it's obvious where the problem lies. I have successfully used MCOL recently on a different matter. I will look to get independent statements prepared as you suggest.

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  • BankFodder changed the title to A Shade Greener – ASG boilers – Maintenance and repair to boiler

Hi, yes I did sign up to a boiler purchase and the service/maintenance contract runs in parallel with the purchase contract. According to the company I can't have one without the other or I am in breach of contract. I have asked for a copy of this to be sent to me. I do have an address for the company too. 

To sum up then I think my problem is concerned with whether the system flush was carried out effectively at the time of installation and then to find out whether they have failed to keep to their own terms and conditions of the maintenance contract.

To date I have had to pay £180 in 2018 and then a further £199 last week to have the boiler repaired. A system flush is going to come in at around another £500. So when they say:

 

'With our “Boiler for Life” scheme you’ll never have to worry about your boiler again. All you have to do us pay us an affordable monthly sum and for that we’ll look after it entirely. To help with your cash flow our scheme starts at just £1.47 per day. There are no maintenance costs, call out 365 days a year, free service every year, free upgrade after 10 years and we’ll also replace the boiler entirely in the unlikely event that it cannot be repaired. Basically, we install it, you forget it. If you stay with us you’ll never have to buy another boiler again.' 

What is involved in the installation? We aim to start the installation process between 8am and 9am (traffic dependant) and require someone over the age of 18 to allow us access to the property. Over the course of the day we will: remove your old boiler, perform a free hot and cold flush of your existing heating system, install your new Grade ‘A’ Boiler, clean up after installation and take away.'

 

I would say that their claims are fantasy.

 

Thanks for all the help.

Edited by GRD3105
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Hi, I'm currently paying around £35 a month for the boiler which I've been paying for 3 years and 6 months. The service agreement costs around £9 per month and thew same payment duration applies. I took this out in 2016 when my circumstances were far different than they are now and my old boiler was condemned so I had to finance a new one and at the time, this was one of my only options.

 

Their address is:

A Shade Greener Boilers LLP
Sterling House
Maple Court
Maple Road
Tankersley
S75 3DP
 

 

 

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I think they quoted me around £3100 to terminate the contract which I'd rather not pay on top of everything else that I've had to pay up until now. If I could successfully reclaim some or all of the costs already paid out for repairs and what I'll have to pay for a flush then it would put me in a much better situation to end the contract. 

I have done absolutely nothing wrong as far as I'm concerned and i'm already thinking I'm going to have to take some sort of hit to sort this situation out. What really got me angry was their point blank refusal to even inspect the boiler despite their claims that I can sit back and relax as they have me covered!

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Thanks for laying out my options - I agree it's a messy situation which I'd love to be rid of. I'll go about getting an independent assessment done of my system first as I think this will help to make things more clear as to which is my best path.

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thanks for the info above! I guess he's a bit of a jack of all trades judging by the number of companies that have come and gone. Just out of interest if the current one was to fold where would I stand as far as making payments etc is concerned?

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  • BankFodder changed the title to A Shade Greener – ASG boilers – Everlasting Boilers – Maintenance and repair to boiler
  • 2 months later...

An Investigator for the Ombudsman's office sent me this ;

 

Quote

 

'an ombudsman will review your complaint

 

Because the business did not agree with the decision I reached, an ombudsman will now review your complaint and make a final decision.  If the ombudsman’s conclusions are different to mine, they will explain why and let you reply before they give you their decision.

 

We should already have all the information the ombudsman needs to reach a decision. But if we need anything more from you, we will let you know.'

 

 

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  • 3 months later...

I had started a complaint with FOS nearly 2 years ago when ASG sent someone out to repair my boiler and charged me nearly £200 despite my separate boiler maintenance contract,  yeah the one that means you never have to worry about your boiler breaking down again!

 

They alleged that despite my system being power flushed just 2 years before when the boiler was installed and, having had it serviced twice, I was still liable for the repair bill as I had not taken care of the central heating system. 

 

forward another 12 months or so to November 2019 and the same issue occurred.

ASG refused to even send out an engineer citing that as I had not had my system flushed (again) then they would not be liable.

 

I asked the FOS to take in to account this further break down and that I had had to pay a further £200 for a repair, I argued that I was paying for a maintenance contract which they refused to honour.

 

During this 3rd party repair, the engineer took apart the Boiler Mag filter which captures metallic debris before it enters the boiler which could potentially cause it to fail. This was completely full of black particles which took ages to clean off. 

 

I also provided evidence that they had sent numerous daily text messages since around March this year threatening that if i didn't get my boiler serviced in May then the contract would be breached and I would be liable for all monies. This was despite me telling them that I had someone shielding in my home and sending them a link to the boiler manufacturer's website telling customers that service schedules had been extended due to Covid-19. These messages and letters were also forwarded to FOS.

 

Having looked at the ASG contract, The FOS asked why this Boiler Mag isn't cleaned at every service as it seems to play a very basic but vital role in keeping the boiler from damage. ASG's response was that it was only included in the first service and is the responsibility of the customer to clean during subsequent services. The FOS said this was not mentioned in the contract at all and that it was completely unreasonable to expect a lay person to know about this.

 

They were ordered to repay the repair costs, pay for me to have the system powerflushed and they were also told to repay four years worth of monthly maintenance payments +8% interest. ASG also agreed not to raise the interest rate on the monthly boiler payments for the remainder of the schedule.

 

So thankfully I don't have to have any further contact with this 'company' again other than to pay for the boiler. 

 

 

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Hi Andy, yes they did + another £600 for flush and repair! I was surprised that they just accepted the FOS terms without a whimper. Cheque received and cashed.

 

 

@dx100uk Agreed. I read people having similar issues with getting repairs from ASG, not sure if it was on here or another site but they seem to adopt the same line about it being the customers responsibility to keep their system fresh and clean. My system was powerflushed in 2016 and by 2018 it was similar to having 4 blocked arteries. I have my doubts as to whether it was done.

Edited by TMG111
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