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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Avon and Somerset Compliance Enforcement office

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Hello I really would appreciate your help.


I have received a letter from the Avon and Somerset Compliance Enforcement Office, stating a further steps notice.

I have no idea what it is regarding and I am so worried as have never received any previous correspondence.

Can you please advise what they deal with?

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Magistrates Court fine ?  Avon & Somerset reference seems to suggest this might be the case, as I think Avon & Somerset Magistrates are linked.  


Best to phone the number on the letter to find out what you need to do.


Could it be related to a car or vehicle you own ?  Is your address up to date on your vehicle registration document ?

We could do with some help from you.



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Thank you so much for your reply, I'm so greatful. Yes, up to date.


The only thing I'm thinking it could be was relating to car tax.

In October 2018 I separated from my husband and I closed the joined account, where the direct debit was linked to.

My bank assured me that all direct debits would move to my new account.

All of them were moved apart from my monthly direct debit for my car tax.


In May 2019, CSC Collect sent me a letter advising I owed £80 for tax arrears from the DVLA.

I was distrought as I always pay everything on time and mortified that my bank had not moved the direct debit as promised.


I called the DVLA immediately to pay the outstanding amount and set up the direct debit.

I was so concerned about it I paid DVLA directly and not CSC, on the trust that everything would update.


I have checked my bank statement and I have definitely paid DVLA.

My thoughts are my records were not updated with CSC?


They have failed to send me any further correspondence or any chasers.

I know that I should have checked my bank account to make sure that the monthly £12 was coming out; however in the mist of a divorce and the amount being so small, I must admit I did not see it


. This is incredibly stressful, so hope there is a simple explanation as the amount has now increases to £827

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no I doubt its that 

and anyway DVLA missed tax payments are not criminal, hence why they used a powerless dca.


so wont be why you have a bailiffs notice.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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