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    • Ok about a year ago i was summonsed to court for a speeding offence, long story short it wasn't me that was driving the vehicle, and i successfully proved that i had not received any paperwork (the reason it went to a summons) because there is a problem with our address, i live at number 7, yet when you look online to enter our address for anything you have 7, 5-7 and 7-9 on our street, one is my address and two are businesses.  The court ruled that there was an issue, and agreed i did not receive any paperwork (aside from me not being the driver) anyway i thought it odd that i never received anything in the post to say that, but they are the courts so i assumed everything would be in order. Now just recently i have been using family members vehicles to get to work and have been insuring the vehicles on a temporary basis. Recently when using a comparison website i would get results and then when i went to make payment it would not let me advance, i had tried this on numerous sites and the same happened, i assumed that it would have been because i have used to many temporary insurances and it may have flagged for whatever reason. So i went to check my license online, and i cant view it, it states below, i called the DVLA and they can not view any details either and have said they will need to raise a case internally to find out what has happened.  My wife and brother seem to think that the courts have screwed up not informed the DVLA of anything, hence i was banned. But surely it wouldn't have taken so long for me to stop being able to insure my vehicle on a temporary basis until just now?? Please can anyone assist as im worried sick now and ive done absolutely nothing wrong, i need my license for my job. It has not been possible to display/match your driving licence. For further information regarding your driving licence details write to: Central Casework Group, Drivers Enquiries, DVLA, Swansea, SA6 7JL
    • why waste money on scammers? all you need in law is to prove something was sent. use a 2nd class stamp and get free proof of posting from any po counter. dx  
    • Tracked is NOT necessary. 1st or 2nd class will suffice. Just make sure you obtain free proof of posting and KEEP IT SOMEWHERE SAFE...
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EMC car sales of Bagshot yet another victim


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@Starmoonpods I got the exact same email. Just after I organised the transporter to return the car to them as agreed in writing. They were going to give me refund but then said they had ceased trading and all future arrangements are cancelled. 

But Emc is a trading name. The company is still active...Crown Motors Direct Limited. 09967993

Chobham Central Garage is also owned by Cmd. 

Edited by BlueJean
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19 hours ago, honeybee13 said:

Did people go to EMC in Swift Lane, Bagshot, or somewhere else please? I'm trying to piece together some information about them and the people involved.

 

HB

Yes EMC was trading from 8 swift lane bagshot

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20 hours ago, BankFodder said:

We badly need updates and information relating to this problem with this motor dealer please

currently waiting directions from judge for court claim (since January)

 

MY TIMELINE/CASE


 

Quote

 

 03 August 2019

After viewing car, we sent email regarding update on MOT status following rear brake calliper replacement after MOT failure. 05 August 2019 Signed bill of sale for the purchase of Jeep. Attempt to collect car failed after rear brake calliper was found faulty and returned to dealer immediately to rectify. We sent email regarding this.

 

07 August 2019

We sent text to EMC mobile number looking for a follow up as emails weren't being responded to and phone calls, unanswered. Text response was received saying that they were waiting on the fan switch, which was also found faulty at time of collection.

 

12 August 2019

We sent email to follow up that remedial works had been carried out, as we had no response from phone calls. We wanted to know when the car would be ready for collection.

 

16 August 2019

Collected car.

 

24 August 2019

We sent email regarding black smoke from exhaust and excessive oil leak. Also noted that when we went to check oil we discovered it had been overfilled. Sent text asking for response and received text telling us to deal directly with Crown Motor Direct Complaints via [email protected].

 

28 August 2019

Sent email regarding follow up of a phone conversation with the team who agreed to repair the defects, wanting to confirm an appointment

 

5 September 2019

No response was made from our previous email. We sent email for the attention of the manager highlighting the lack of responses and any resolution.

 

9 September 2019

First response received from complaints handler Mikael Shamir requesting bill of sale, warranty, casualty report/written fixed quote and the resolution we are seeking.

 

12 September 2019

Responded to Mikael's email indicating our intention to book the car in for repairs. Mikael responded same day asking for us to get a quote from local garage.

 

22 September 2019

Emailed Mikael following visit to local garage, with the local garage's findings. Requested our right to reject vehicle.

 

23 September 2019

Received email from complaints, dismissing MOT failures. Advised us of the outstanding recall and advised us that they could not uphold our complaint until they had received further documentation about the faults and carry out the recall repairs with a local Jeep dealership.

 

24 September 2019

Emailed Mikael Shamir advising him that we had been in contact with the local Jeep dealership. The dealership advised us that the recall had been since 2013 and that it was a high risk recall, that should have been rectified prior to sale.

 

30 September 2019

Email received from complaints stating that we were outside the 30 day right to reject. Informed us that they were no longer members of the Motor Obudsman and to seek legal advice.

 

2 October 2019

Emailed our response which listed our consumer rights and our requests for a resolution.

 

3 October 2019

Received email response giving us 3 options for resolution one of which we accepted being the full refund of £2400.

 

16 October 2019

Bill of sale and bank details sent to Mikael as per email dated 10 October 2019. We requested confirmation of preferred delivery address to return car as transporter was booked for Saturday 19th October.

 

17 October 2019

Received email stating that dealership had ceased trading due to financial problems and that all arrangements had been cancelled.

17 October 2019

We requested details of administration office and whether an exchange of vehicle of equal value was a possibility.

 

18 October 2019

We received email advising us to contact Noel (manager) about exchange. Received no details about administration office. Requested email address for Noel (manager).

 

19 October 2019

Emailed Noel about exchange of vehicle. No response received.

 

31 October 2019

Emailed Mikael to advise that we had had no response.

 

5 November 2019

Letter of intent posted via recorded delivery.

 

6 November 2019

Letter of intent received.

 


 

 

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