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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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thomasg v Halifax


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There's no problem in combining all accounts into one claim, although if any are for credit cards then it would be better to keep that separate.

 

Keep reading through the FAQ section (see links in my signature below) and you'll understand where to go next. It's important that you read these in full and understand all parts of the claim process.

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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I noticed after I had sent the bundle off that the sort code was wrong on the statement sent to me quired it with Halifax who said that can't happen But it has I'm sending two of the statments back with a letter saying that I do not need a reprint as long as they except there mistake David

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It will normally be set as your local court- what do the papers from court state?

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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tomasg/Jonni2bad,

I have a claim with RBOS, but my missus is starting one with Halifax, on her statements, the charges say "Charged as notified". When completeing the spreadsheet with details of charges, what should she give as reason. These chrages have almost certainly been for card missue, but the statements dont say that?

 

Any thoughts? Thanks!

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:D Had two letters from Halifax this morning first part was a hard luck story and a justification of the charges thought here we go more letters. Last page acceptances form for the sum of £4056 put in for 3655.71 so sent of acceptance recorded post. :rolleyes: The other letter just went straight to last page sum of £1124.00 put in for £2223.21 have note replied to this one yet one more account to come hopefully David
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Last posting I had not relised that they had conbined two accounts the acceptanse letter had one on but still happy so if you have put in more than one claim make sure that the offer is for one account David

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:?: Phoned and asked where was my money? "i'll check for you sorry on the wrong system" You will get your money in up to 7days and of course it' Christmas. All I wish to add if you have sent ask after acouple of days it might be on the wrong system David ps Happy Cristmas take them to the cleaners will be my new years !! and I will not break it this year
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