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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wife and I bankrupt June 19. HMRC taken recalculated award against debt ?


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If you did not receive an Administrative Penalty, and the date of the decision letter informing you of the overpayment was before the date of the bankruptcy order, the tax credit overpayment is a provable debt and should be included in the bankruptcy.

 

See paragraphs 40.44 - 40.46 of the Insolvency Service Technical Manual, this is what your OR will be referencing:

 

"40.44 Overpayment of state benefits  

Overpayment of state benefit, such as housing benefits, jobseekers allowance or tax credits may be made as a result of mistakes, change of circumstances or fraud.

It has been held by the Supreme Court [note 23] that overpayments of benefits are contingent liabilities (see paragraph 40.9) and, as such, are provable debts.  This decision over-ruled earlier decisions generally declaring such debts as non-provable [note 24] [note 25].

Such a debt incurred through fraud would not however be released upon discharge (see paragraph 40.178).

 

40.45 Repayment of overpayment of benefits where the overpayment was a provable debt

Bankrupts who have repaid, or are repaying, a debt which would be provable as a result of the over-ruling of earlier case law (see paragraph 40.44) may have a claim against the Department for Work and Pensions (‘DWP’) for the recovery of those monies. This is a matter between the bankrupt and the DWP. The official receiver has no claim on any monies repaid to the debtor. 

 

40.46 Post-bankruptcy benefit overpayments

It is considered that overpayments which are made after the date of the bankruptcy order are a post bankruptcy liability, for which the bankrupt would be liable to repay, even if they arose following an error (the decision to overpay) which occurred before the order."

 

https://www.insolvencydirect.bis.gov.uk/technicalmanual/Ch37-48/chapter40/part2/part_2.htm

 

Hopefully this 'administrative error' will be resolved soon.

Edited by Will Goodfellow
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  • 2 weeks later...

You can submit a mandatory reconsideration to the DWP challenging the decision to recover the overpayment. This will start the appeal process, and if the decision is not overturned, you then can appeal to the First-Tier tribunal. A mandatory reconsideration should be submitted within one month of the decision letter to recover the overpayment, you have up to thirteen months with good reason but it should be submitted as soon as possible.

 

Don't rely on the DWP's bankruptcy team to make any effort to repay the money.

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Looking at this again, I don't know why I suggested contacting the DWP for a tax credit overpayment. I blame tiredness.

 

You need to submit a mandatory reconsideration to HMRC as soon as possible. You can fill it out online if you have a gateway account or print off the form here:

 

https://www.gov.uk/government/publications/child-tax-credit-and-working-tax-credit-appeal-form

 

Don't wait while HMRC drags its feet. If the mandatory reconsideration does not overturn the decision, you can then appeal. Post back here for assistance if you need to.

Edited by Will Goodfellow
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