Range Rover. Jordan Motors House Ltd.

[MORK&MINDY500]

Hi ,

I purchased a second hand Range Rover 2004 plate 80,000 miles on clock for £5995 on the 4th july 2019.

 

Car drove fine until the 3rd August lost all power and water leaking from the radiator called  breakdown company to be told battery had gone.

Jumped started home,

 

emailed dealership that night ,

there was problem asking to contact me ASAP.

 

Sunday the 4th August 2019 received a phone call to say that it was Sunday and to give him an hour and he would get back to me.

No response all day.

 

I spent the day trying to get a home delivery of Battery but on one had one.

Booked a home visit for the Monday.

Still no contact from the dealership.

 

Contacted the warranty company by email as the site said to log the claim of the faults and waited for contact.

 

In the meantime took the car to my local garage for a free holiday check to be told about these problems.

N/S/R & O/S/R tyres on the wrong way 

Rear pads 85/90% Worn

Rear Discs Pitted 

Front Brake Pipes Corroded

N/S/F Drop Link Gaiter Loose 

Oil Leak from Engine + Transfer Box Evident

O/S/F outer cv boot leaking

O/S/F window regulator faulty

Hose leaking at rear of engine to radiator

A/C not cold

Rear Washer not working

 

At the point of sale

,i was told it had been serviced ,

MOT in April

and the  service book was stamped and NONE of these faults mentioned,

 

please help me to get my money back as i have had to pay out myself as the warranty say its not covered..

£1479.97p

 

 

 

 

 

 

 

[MORK&MINDY500]

Hi,BankFodder,

Reply appreciate your help, hope you received my last note i sent earlier tonight.

Just wondering the best way to proceed with my claim against the garage.Is it by recorded letter or a phone call.?

Regards,

MorkandMindy

[MORK&MINDY500]

Hi,

Sorry been out the loop had no interenet,just catching up.Thank you for all your help o far.What do you advise now please

[MORK&MINDY500]

Hi,sorry .The Gararge is called Jordan Motors House Ltd.

Is there any thing else you would like to know?

[MORK&MINDY500]

Hi BankFodder,

 

I paid for the repairs because the garage i took it took didnt except payment from warranty companies and as i had contacted the warranty company i was expecting them to pay me.

 

Also after speaking to the owner of the garage on the Sunday morning telling him about the faults i was expecting him to HELP and sort the problems as i had already explained that i was stranded without a car.

 

After the garage had looked at the car and told me about the faults and put them in writing i wrote to the dealership telling them about the faults and still no help.#

 

As i work most days 12/13hrs it is very difficult to talk on the phone during office hours.

 

The garage i use  i have been useing for over 20years and they are very good.I know it wasnt just a sales job for them it was because there were faults.

 

I have now recieved an email from the dealership saying they knew nothing about the problems and if i had they would have helped.

 

[MORK&MINDY500]

Hi Bank Fodder,

Just to let you know i wrote to Jordan motors about the faults and he is denying  any of the faults as well as my emails and letters.

I think it's down to the small claims court unless you have any other great help.

Thank you so far .

 

[MORK&MINDY500]

Hi HB,

The letter reads,

I am very sorry for the stress this must have put you under,we are very aware of trading standards and the customer rights.You have 30 days to return the car and after that it is down to the seller to refund or fix.

At no point did i make contact with us the business .If i had they would have paid.

 

This is not true i emailed and spoke to the owner.

Hi HB,

I forgot to say letter is not dated or signed.

M&M

[MORK&MINDY500]

Hi,

Its in the hands of the courts awaiting a verdict..

Will let you Know the outcome when i do.

Thank you

M & M

[MORK&MINDY500]

Hi,

As we have been in lock down since march the courts are only now starting to look at the case.I have been told 6 weeks for the answer.