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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Platform defending or are they?


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Great result!

Just a few questions

Is it possible to post your questions or an outline of them as I am up against Platform early Feb and am getting more nervous by the day.

Second can I have your claim details so I can quote them to back up my case.

And thirdly what is this OFT test case can you give me details please

Any way well done.

Lets hope its all settled soon!

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Well done - you did well & positive that the judge believes you have a case worth hearing :)

Halifax 1

WON - £1,355.49 21/07/06

MINT

WON - £273.81 14/09/06

First Direct

WON - £913.50 01/09/06

Capital One

WON - £130.13 03/11/06

Halifax 2

WON - £188.03 01/12/06

 

Kensington Mortgages ERC

MCOL for £6,204.39 Discontinued

Halifax Mortgage Admin fee

WON - £10.00

Direct Line Mortgage Redemption Fee

WON - £99.00

Halifax 3

MCOL for £109.01 reg 07/03/07

 

http://petitions.pm.gov.uk/redemptionfees/

Please sign this petition x

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Alan what a great outome

 

You obviously showed you had a good case to answer and the judge seemed fair from what was said.

Bit of a sting re costs, but then with each case there are allergic reactions i suppose!

An outline of your argument might be a good idea for the board as will any links you have to any of the cases, although this is really me just being lazy so you are welcome to ignopre that lol

Well done, you have shown you are willing to fight for whats yours,

mrsfoot

 

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Depending on the size of costs it may well be worth while appealing against these. Did they really need a barrister to contast a judgement?

see Zoots posting on CPR (Zoot can you point in the right direction from the Kensington case?)

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Thanks everyone for your comments.

 

The following is a copy of my notes which I took to the hearing in anticipation of what would be brought up, I passed a copy onto the judge and to the barrister and solicitor and she read it rather than me having to go through all of the points.

The barrister was busy scribbling on it, making notes, crossing out etc etc but the judge obviously thought that there was enought there to allow it to go to trial!

All of the terms etc quoted were picked up from various parts of this site and just built into my situation.

 

Court Hearing 19/01/07

Firstly can I state that I am not a lawyer and have not had the benefit of expert advice from a barrister. I brought this action after taking advice from the consumer action group who have an ongoing campaign against unfair bank and mortgage charges.

Please do not try to confuse me with legal jargon!

1) Breach

It is not disputed that I had a mortgage with the defendant

The mortgage was for a term of 25 years; it was redeemed before 25 years and is therefore a breach of contract

I accept the contention that redemption of the mortgage was provided for in the mortgage offer. The term provides that an early redemption charge was payable in the event of a redemption and thus represents a charge that is payable in the event of a breach of contract. The term merely anticipates a breach and does not represent the exercising of a right under the contract.

A term imposing an ERC is merely stating what charge will be paid if you breach the term by ending early.

A term which provides for a pre-determined fee in the event of a breach of contract must be a genuine pre-estimate of the losses incurred by the breach if it is to be deemed a lawful liquidated damages clause. If it is excessive it will be an unlawful penalty.

Case law: Bridge –v- Campbell Discount Co Ltd

Dunlop Pneumatic Tyre Co Ltd –v- New Garage Motor Co

I redeemed this mortgage early on 02/06/05 and was charged £4253.09. If I had redeemed on 08/08/05 and had given 1 months notice then no charge would be payable therefore how can the actual costs have been £4253.09 for the sake of 2 months.

Mortgage companies offer a reduced rate in order to attract custom which is a calculated commercial decision. The risk involved should not be passed onto the consumer as this would be unreasonable under s.4 UCTA

2) Mortgage details

We sold our previous house to help us out of difficult financial circumstances. We had a poor credit file and the financial adviser only offered us one product from one lender (sub prime)

The deal was for a variable rate mortgage at 4% above the Libor rate – this was discounted by 1.5% until 01/04/04

This reduced rate was still excessive but we did not have a choice.

We redeemed the mortgage early as we still had not got out of our difficult financial circumstances and we needed to raise funds, furthermore we were in arrears with the mortgage as we couldn’t keep up to date with the payments after the discounted period ended and we were being pressured by the lender to clear the arrears, at this point they were threatening repossession proceedings. Our only available course of action was to re-mortgage!

The rates charged were as follows:

6.75

6.62

6.25

6.12

6.25

6.5

6.75

Discount period ended

8.25

8.75

9.0

8.87

9.0

8.87

3) OFT

The office of fair trading did a test case for excessive redemption fees and the research paper commissioned by them says:

A term in a mortgage agreement which requires the borrower to pay more for breaching the contract terms than actual costs and losses caused to the lender by the breach (or a genuine pre-estimate of that) is likely to be regarded as an unfair penalty and to be unenforceable both at common law and (in a consumer mortgage) under the unfair terms in consumer contracts regulations. A redemption charge may be regarded as a penalty even if it is expressed as the price for exercising a right rather than a consequence of breaking the agreement.

Dr Skinner the researcher concluded that:

Redemption charges other than a reasonable admin fee are not justifiable in the case of variable rate loans.

Overhanging redemption charges – which continue to be levied after a fixed rate has ended, cannot be justified.

4) Successful claims

Successful ERC claims have been made against the following companies:

Halifax Mortgages

GMAC

Alliance & Leicester

Birmingham Midshires

Nat West Home Loans

Leeds & Holbeck

CHL

Mortgage Express

Northern Rock

London Scottish

Plus many claims are currently ongoing.

All of the above companies used maximum delaying tactics and all settled prior to the court hearing rather than setting a precedent by unsuccessfully defending at court, thus incurring time and costs.

5) Counter claim for costs

When this claim was started it was understood that as the claim was in the small claims court and was for less than £5000 then I would not be liable for the defendants’ legal costs in accordance with CPR 27.14

The defendant has indicated that their costs to date are £3091.80 and that I will be responsible for these.

This is intimidatory and it appears to be aimed at pressuring me to withdraw the claim and is therefore in direct conflict with the civil procedure rules.

Under the civil procedure rules I understand that the defendant cannot rely on a clause in a contract which is no longer in force.

Clause 17.1 in the mortgage terms is an unfair term under s.4 of the unfair contracts terms act 1977.

Such a term is unreasonable under s.11 of the act as even if my claim is successful the term would effectively deprive me of a remedy and indeed could leave me open to pay further costs.

6) Summary

To summarise: I have a valid claim, I followed procedure and won judgement by default as neither the defendant or their solicitors responded within the given time frame.

I do not feel that the defendant does have grounds for the judgement to be set aside or struck out.

If the court decides for the judgement to be set aside then the case should go to trial as I have a real prospect of being successful in this case.

The defendant should be responsible for their own costs as indicated above.

 

 

Hopefully this is of some use to any of you out there who are in similar circumstances but perhaps Zoot or someone with more knowledge than me can check it over before anyone uses any of the details.

 

 

Cheers......Alan:)

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Hi Alan,

Thats really good. You make your points clearly and succinctly. One point thats not quite right:

Under the civil procedure rules I understand that the defendant cannot rely on a clause in a contract which is no longer in force.

 

This right simply derives from contract law not the CPR. Otherwise great.

Would you mind if I borrow parts to put in a sticky?

 

Congratulations and well done again!

 

Zoot

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