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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Notice of intended Prosecution


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Just a very quick Question on the 14 day rule, The alleged offence took place on 21/05/19 going through lights as changed to red ? Not going to dispute, was going to just accept a What's driving us scheme work shop, however maybe the 14 day rule applies here, 21/05/19 alleged offence, Notice issue 04/06/19 which is 14 days after alleged offence, received notice today 06/06/19 which now totals 16 days from alleged offence ? Thoughts please, reply accepting scheme or dispute under 14 day rule. Many thanks 

Edited by shywazz

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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AIUI, only the first NIP is subject to any 14 day rule, and that's the one that will go to the Registered Keeper* as held by the DVLA.

 

Are you the Registered Keeper on the V5C document, or is it perhaps a company car or lease car (or somebody else is registered keeper)?

 

Go and check the V5C - don't just assume it's you.

 

*  Note that the Registered Keeper may not necessarily be the owner of the car.

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Are you the Registered Keeper of the vehicle (i.e. do you hold the V5C?). Are all the details on it correct? Have you recently bought the vehicle or changed address?

 

The dates that you quote make it likely that the first NIP (the only one subject to the 14 day rule) went to somebody else who nominated you as the driver. 

 

The comparison with Mr Beckham is not quite appropriate. In his case it was indeed the first NIP that was deemed served late but it went to Bentley Motors (the Registered Keeper) not him.

 

As an aside, it is unlikely that you have seen action taken against you for crossing the stop line as the lights changed to red. Red light cameras only operate if any part of the vehicle crosses the line after the red light comes on. Your NIP should show how long "into the red" it was when you crossed the line. 

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Hi. And thanks for the replies. It's correct that I own the car. And indeed only I drive it. I will not be disputing the offence. This is indeed the 1st notice about this offence. Not been sent to other persons. Since the notice was dated on the 14th day after the offence took place. And 2 days for delivery. Total 16 days does this fall foul of the 14 day dead line rule. If so I will dispute for this reason. Otherwise I will just accept the offer of the driver awareness scheme. To prevent fine and points. Cheers 

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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Are you the Registered Keeper on the V5C?  That's what's important regarding the NIP being served in time.

 

As I noted above, being "the owner" does not necessarily mean you are also the Registered Keeper.

 

Is it your name and current address on the V5C as Registered Keeper?  If it is, then you may have a defence to the red light charge because the NIP was not served in time.

 

But you still have to comply with any s.172 request to name the driver.  If you don't this is a separate offence to the red light, and will cause you much more grief.  (That's assuming no time limit applies to the 172 request...I'm not sure).

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Hi. Yes all documentation regarding motor car in my name. Cheers 

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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No, no time limit applies to a S172 request.

 

If you are absolutely certain that:

 

1. You are the Registered Keeper of the vehicle (forget about ownership) and

2. That the V5C shows you as such and that the details are all correct in every detail (get it out and check it) and

3. That the "docref" date on the bottom is a good bit before the date of the alleged offence

 

then you may have a cast iron defence in that the NIP was served late and a prosecution cannot succeed. However, you need to make absolutely certain of all those facts. A good strategy might be to include a letter when you send your S172 response (which, as has been explained, you must do regardless of any issues with the late NIP) asking why the NIP was served "out of time". They may (a) explain the reason, (b) drop the matter out of "embarrassment" or (c) make you an offer of a course or Fixed Penalty.

 

The peril you must be aware of is that if there is a valid reason for the late NIP (which you don't discover) and you take the matter to court the chance of a course or Fixed Penalty will, by then be lost. If convicted you will then be sentenced in accordance with the Sentencing Guidelines and you will face prosecution costs which will be between £250 and £620.

Edited by Man in the middle
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Hi. Yep everything in my name. Had car from new and same address for 10 years.. 

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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Sorry, I probably seem a bit over-pedantic about this, but a lot of people come a cropper because they thought that they were the RK on the V5C, but don't actually check it.

 

The only document that is important is the V5C.  Does "all documentation" and "everything" include the V5C?  Have you got the V5C and have you checked it to make sure?  (It's just that you haven't actually confirmed this unequivocally.  Without knowing, it's impossible to say if you may have a viable defence.  eg when people change address they often think they've notified DVLA by getting their driving licence changed, but forget to change the V5C as well. )

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Hi. Yes V5C is in my name. Cheers 

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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Well, if you own the car and if you are recorded as Registered Keeper on the V5C (and your address is correct) and the NIP is outside* 14 days, then it looks as if you may have a defence.  But if you have received a s.172 request to name the driver, you still must do this within the timescales, otherwise you are committing a "worse" offence.

 

* I can never remember if the 14 days relates to date of issue or date of service, and also can't remember if the date of the offence counts as day 0 or day 1.  Also, AIUI, it's very unusual these days for the first NIP to be issued late.  Are you sure this is the first one?

 

Hopefully Man in the middle or someone else can give you more reliable advice than I can!

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