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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PIP home assessment.


Siverbullet

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Sent my Wife's PIP forms off about 5 weeks ago.

 

It comprises the form,

12 typed pages of extra information.

6 pages of assessment by consultants, pain management clinics etc.

Lastly three pages of photographs of various adaptations to the house.

I scanned all documents.

 

I have just received an appointment for a home assessment which we never asked for.

Should I be worried?

Any advice welcome.

Edited by dx100uk
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Take notes.

 

They observe everything you do. Also, if you say you use Facebook, they will assume you have no difficult socialising - completely ignoring the difficulties some of us have with face to face interaction.

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A relative of mine had a home assessment a few months back.

First of all the assessor turned up early which through her off balance as it were,

she was frightened to ask the assessor to come back later as she though it would count against her.

The complete assessment took just 20 minutes

 

when she got her copy of the assessment it was so full of errors,

it continually stated she had a mobile phone that she used to phone and text friends even though she has never owned a mobile.

 

Every answer to questions stated that informal observations suggested she was able to perform various tasks.

Needless to say my relative is taking it all to the tribunal court and has also lodged a formal complaint with Capita who carried out the assessment but all they have said is that all their assessors are professionals and trained how to conduct interviews. Haha.

 

 

Be very careful what you say to them and only answer the question asked;

do not offer anything extra.

Have a friend or relative with you if possible as a witness.

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