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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ulster Bank Claim


Michael_Martin
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Just posted off my claim for repayment a few days back(Thursday),

with my letter and table of charges(with statutory interest calulated and added of course).

 

Those of you that have claimed(and been successful).....when can I expect to hear back from them with my first rejection letter?:(

 

And what usually is the timetable?,

if they refuse this first letter is it worth my while to send them another?,

or should I just proceed straight to small claims?

 

Thanks.

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Hi Micheal

 

I dont think you can add stat int until at the court stage.

 

hope i'm wrong cos then i will add it to my claim

 

atb

 

Stuart

If I have helped then please click on my scales.

 

Ulster bank

---------------------------------------------------

05/10/06 DPR letter sent

06/11/06 Request of repayment sent £1186.06

20/11/06 Repayment deadline

21/11/06 LBA sent

25/11/06 £90 goodwill gesture letter received

06/12/06 LBA deadline

09/12/06 Received final response to claim

I will register smallclaim in new year once Jan paycheque is in.

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Got my "go to hell" letter today from my friends at the Ulster Bank.

They very kindly included a pamphlet entitled "Your complaint and the Ombudsman".

 

A few key phrases from the letter were the usual:

 

"We believe our charges are fair,reasonable and transparent".

"Consequently against that background,we must differ with the views expressed in your letter,and I therefore,regret to advise that we will not be refunding any of the charges applied to your bank account".

 

Now I feel that sending a secong letter would be a total waste of time,

so I reckon proceeding straight to small claims would be my best option.

 

Something I forgot to mention in my initial post(but I included it in my letter to them)was the fact that they "forgot" to include one full year of statements when I sent my DPA request.

 

Because I have paid my £10,would I be entitled to go into th branch or send another letter asking for this year of statements?

 

Obviously I have no way of knoeing if this was deliberatly insidious or merely an oversight on their part(I would be swayed towards the former if I'm being honest).

 

So....now that I have decided to go to small claims can anyone give me a few tips(links,your own experiences of dealing with Ulster Bank LTD etc etc)?

 

Many thanks for your input thusfar and I hope to be telling soon of another victory against the banks!

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