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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Britannia Parking ANPR PCN - Costas Lydiards Field Swindon


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no, you dont appeal,

you let them waste time and money sending you more stupid letters

and then tell them they havent followed the protocols when it looks like they might be tempted to try their luck because you havent responded.

 

 

As it stands you are in a position where you can sue them for breach of the DPA so let them carry on for the moment.

 

 

How far this all goes depends on you attitude to this,

showing them you are up for a fight later will usually be enough to make them skulk away

but respond too soon they will think they have you worried, whatever you say.

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read the POFA,

it has all of the required steps for a parking co to issue a ticket/NTK.

If they dont slap a ticket on the car they must have some sort of photographic evidence of the event.

 

This has to be sent with the NTK within 14 days after the date of the event or no keeper liability can be created.

If they ask for the keeper details after 12 days then they cannot be compliant with the POFA so they have no lawful reason to obtain them and by doing so they have broken the agreement they signed to get access to the DVLA database.

 

It is the not telling the truth on this access that causes the breach of the DPA as they are then unlawfully processing the data.

 

Late NTK?

no keeper liability and breach of DPA so cant claim from keeper

(even if they suspect the driver is the same person, they have to prove it)

and you can sue them for the unlawful processing of data causing you distress etc.

 

 

There are precedents for this so not a difficult thing to do.

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  • 1 month later...

you say you are a newbie,

does that mean you havent read up on any other threads about either the wiles of the parking co's or about the letters dca's send out.

 

The nickname threatogram should tell you enough

 

but if not remember this NO dca OWNS THE DEBT,

THEY HAVE NO POWERS OR RIGHTS TO DEMAND ANYTHING OR TO TAKE ANY ACTION OTHER THAN WRITING LETTERS.

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in reality you are not going to write to Britannia to tell them to cease and desist because they claim you owe money so they can keep writing to you. law says so.

 

Again, you are not appealing so any timescale irrelevant.

 

The wording of the POFA is a but vague on a couple of points and this is one of them.

 

In short, you hope thay give up and go away but if they do decide to take legal action they have to follow procedures and then you tell them what is what and point out that being vexatious or unreasonable can mean you get costs of £1500 or so awarded for their trouble.

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