CRS/harlands problem

[dh567spire]

Hi,

ive been following

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?424491-Harlands-and-Xercise-4-Less

 

 

to help.

 

i cancelled my direct debit and also sent 2 cancellation emails to xercise4less via their website as i was moving further than 50 miles away from the gym i was paying membership for.

 

As i cancelled the DD before sending the cancellation emails, the only response i got to the emails is that my account is in default and i must pay it.

 

I assume they then sent various letters to my old address as on the letter to my new address they said they had added admin fees for me not replying to their letters.

 

I replied with the following:

Dear Sir or Madam

 

I refer to your letter of 24 august 2017 received 30 august 2017 and our subsequent phone discussion.

I have already forwarded my cancellation emails with xercise4less where I request to cancel membership twice.

Also please find attached proof of address.

 

In addition I cancelled my DD mandate on 19/05/2017 and this was adequate notice of my cancellation of the gym agreement as per High Court judgement from the case of The OFT v Ashbourne Mgt Servcies ltd in 2011.

 

I now realise i should have paid one further months fee for the notice period and am willing to offer you £9.99 now.

If you confirm in writing within 14 days that you'll accept £9.99 in full statement of all amounts due, i will pay it promptly.

If you fail to accept my offer within 14 days, or if you demand any admin or cancellation fees (unlawful penalties), my offer will be withdrawn and i may ignore further demands from you and/or harlands/xercise4less.

 

Such reports may be reported to Trading Standards

 

Yours faithfully,

 

They then replied saying the same thing pretty much saying my account is in debt.

They also said my proof was 4 months late as in my original emails i only said i was moving location but not where to, which is true, but if they needed extra proof why didnt they say this instead of declining my offer and saying i owe them money!?

 

i replied saying please refer to my statement about Office of Fair Trading versus Ashbourne Management Services Ltd.

 

They then replied saying in 6 years nobody has ever found that in the case that cancelling a DD is sufficient and they are saying if i can find it please let them know otherwise i still owe them £121.

 

Im in a bit of a pickle, should i just ignore them??

 

thanks,

Dom

[dx100uk]

yes!!

[slick132]

Hi DH and welcome to CAG

 

Please see my PM to you and reply.

 

If they've failed to accept your offer to pay the month's fee for the notice you failed to give before cancelling, that's THEY'RE problem, not yours.

 

If they are now writing to you at your new address, ignore their further demands. If they're writing to your OLD address, you need to tell them to use the new one or you'll complain to the ICO.

 

Stay OFF the phone completely with Harlands/CRS and don't use email to fire back and forth. Just let us know what they do next.

 

[dh567spire]

Just had a text: 'It is urgent that we speak to you today. Please call CRS on 01444 449165. Thank you.'

 

Also had a phone call, ignoring all

[dx100uk]

begging..powerless idiots

[slick132]

Hi DH,

 

You're absolutely right to ignore them now.

 

Keep us posted though ..........

 

[dh567spire]

Ok so an update, ive had some guy from the zinc group asking me to call them

[dx100uk]

Tough ignore

They are not bailiffs

[slick132]

If you'd read other threads, you'd have learned that Zinc are the external DCA used by Harlands/CRS when you ignore them.

 

Ignore Zinc and they'll give up quickly and pass the matter back to CRS, who you'll continue to ignore.

 

[dh567spire]

ok will do, thanks for the help guys