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    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
    • Please check back later on today for a fuller response and some edits
    • Good morning all, No further communication with P2G so now submitting my small claims action. Would be grateful for any feedback on my description of claim before I submit later. The defendant in this case is Parcel2Go Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper containing two handmade bespoke wedding trays to a customer with tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was informed that the parcel was being returned to me but after waiting three weeks was informed by Evri that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015. The claimant therefore seeks £370 in respect to the value of goods plus court costs. I thought it might be better to use the CRA rather than the Supply of Goods and Services Act as we are sole traders - is this correct?
    • No new development, I'm afraid. The last update I received was a letter from the court, advising that the case had been transferred to Croydon County Court.
    • Read how your orgnisation can make opportunities and employment more accessible for disadvantaged young people.View the full article
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Income Protection insurance question


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Hi, a friend of mine took out an income protection policy last april. It pays out about 1k per month for up to 12 months in the event of sickness or loss of employment.

 

Since then he has been diagnosed with cancer.

 

He will need to take time off for chemotherapy.

 

In the policy it states the below. The policy ends in april. Does this mean that the policy will pay out for up to 12 months if he claims today or will payments stop in April? (The policy end date)

 

“Monthly benefit will be paid until:

 

• The date when your Doctor or

 

Consultant advises that you are no

 

longer unfit for work as a result of the

 

accident or sickness which prevented

 

you from working at the start of your

 

claim; or

 

• The date when you do not supply us with proof that you are unfit for work as a

 

result of accident or sickness; or

 

• The date when you return to work; or

 

• The date when we have paid 365 days

 

of benefit for a single claim under this

 

section; or

 

• The policy end date.”

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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Giving this a bunp to see if anyone is about.

 

Seems strange to me that income protection policy would onky pay til end of policy as the only way to get 12 months is to claim on day one

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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Giving this a bunp to see if anyone is about.

 

Seems strange to me that income protection policy would onky pay til end of policy as the only way to get 12 months is to claim on day one

 

I suspect that if the policyholder wants a claim payout to continue beyond the current end date in April, that they would have to renew the policy. Although it is a 12 month policy, it can be renewed.

 

These type of policies work differently to standard Insurances. If you claimed on say Home Insurance, the date that is relevant is the date of loss. With this type of income prtoection policy, the health condition causing the loss is an ongoing issue, so the only way to continue receiving payment is to continue the policy and meet the terms of the policy regarding notification of Doctors reports into their ongoing treatment and inability to work.

We could do with some help from you.

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Thanks so much uncleb.

 

Do he could start claim now and renew the policy? Would the premium go up or be on same terms do you think?

 

The policy states that he must notify them of change of address, employment status etc but does not mention anything medical

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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Thanks so much uncleb.

 

Do he could start claim now and renew the policy? Would the premium go up or be on same terms do you think?

 

The policy states that he must notify them of change of address, employment status etc but does not mention anything medical

 

It is VERY important to fully comply with the policy terms in regard to notification of any claimable issue. There might be a condition about the time period by which Insurers must be notified.

 

Get the claim in first, as it will take time. The renewal is a separate issue and they will receive details in due course. Whether they pick up the claim and increase premiums because of it, i cannot answer.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Thanks again

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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