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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Argos **SORTED**


Ealexander
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In a big dispute with Argos at the moment. I order £550 worth of funiture on their wedsite on the 14-08-06. After the delivery date was pushed back 4 times i decided to ask for a refund. Was told the money would be back in my account by 10 days on 26-10-06. On the 06-11-06 still no money. So I phoned them and was told that there had been a computer error and the money would be in my bank within another 10 days. 15-11-06 I am still waiting!!!!!!

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Have they sent you a letter/receipt to confirm this? If you've still not received the money, write to them (yes it takes a bit longer than phoning, but then you will have evidence). I have done this before and got a fairly quick response. Customer service always seems to be better this way than over the phone - I think companies tend to use more experienced employees to deal with letters than phone calls, because they expect them to be more serious issues they deal with. It could be the people on the phone just not completing the request properly.

___

MBNA VISA - PL sent 23/10

MBNA MCard - PL sent 23/10

FD - PL sent 23/10, offered approx 75% 27/10

Marbles - PL sent 23/10, rejected letter received 27/10

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Hi again,

 

Well I'm still waiting for my refund another computer system hitch apparently.Yes I did sent a letter asking for full and immediate refund and have now sent another saying the same. Should have the money by Friday 24-11-06. I have sent a letter asking them to pay all charges I have incurred because they didn't put the money into my account as promised. I have given them 14 days or I will take court action. So lets wait and see!

 

Keep you updated

 

E

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Hi again,

 

Well I'm still waiting for my refund another computer system hitch apparently.Yes I did sent a letter asking for full and immediate refund and have now sent another saying the same. Should have the money by Friday 24-11-06. I have sent a letter asking them to pay all charges I have incurred because they didn't put the money into my account as promised. I have given them 14 days or I will take court action. So lets wait and see!

 

Keep you updated

 

E

 

Hi what charges have you incurred due to their failure to credit the money back? Please explain what they are and who they are with.

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Hi guys,

Bank charge for direct debits and debit card payment on the account, halifax current account. Didn't cancel them because they promised the money would be in my account by these dates. These charges have now caused more charges etc, etc. I have asked for £3 for letters sent and £3 for phone calls.

 

Wait and see hey a lot of worry and for once not really my fault.

 

Cheers guys

E

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Hi again

Well quick update I have finally got my money back!. have had £25 in vouchers sent to me to say sorry, and according to the lady I spoke to a cheque for £120 is too, If this is true a small win for me!

 

Cheers

E

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