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Vodafone passing my daughter's number to strangers


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hello can any body give me some advice as what to do please?

 

i rang vodafone on the 21st of march 2016 to apply a family pack as i could not apply on the automated service.

 

so i gave them my family numbers my mothers my husbands and my daughters who is 13.

they said i should receive a text shortly to say my family pack would be activated shortly but i never did get a text but my family numbers did it was a text saying they have been added to a family pack but it wasn't my number that had added them it was a total strangers number.

 

so my husband called the number to ask who it was

 

it was a gentleman my husband explained that i had applied a pack but some how had been connected to he's number

 

he was furious with voda so he gave them a call and told them what had happened and told them he wasn't happy with what the had done passing he's number on to a under 16years old and told them it was a case of child protection the compensated him with £25 he was happy with that,

 

i my self have made calls on top of calls to vodafone but not really getting any sense from them but the have admited it is there fault ond offered me £20

but that isn't good enough for the stress they have coursed my daughter

 

she is frightened to answer her phone if it rings incase it is a stranger on the other end this has coursed us so much stress and worry

 

to think that vodA COULD PASS MY CHILDS NUMBER ON TO A TOTAL STRANGER

 

 

what can i do ??????:mad2::mad2:

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Hi and welcome to CAG

 

I am not sure what your issue is here. Vodafone have screwed up which is normal practice for them however, how have they given your daughters number to a stranger. They sent a text to your family numbers with someone else's number which your husband rang. I don't see where your daughters number came into this at all. Could you please clarify this?

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