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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Erasing Medical History ?


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If you wanted to erase your medical history - or certain parts - is there any way to do it without moving from the UK altogether ?

 

 

In short, you can't erase/amend it. Even when we have patients moving overseas we quite often get approached by their new medical centre to provide at least a summary.

 

Even when patients do move overseas their actual paper records are returned to patient record stores to await their potential return. Only ten years after death are they destroyed.

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I think one of the issues is that unless a definitive diagnosis is possible through quantatative testing like actual images, blood/urine etc then a diagnosis is clinical. There's an expectation that even in the absence of such definitive results that the clinician will draw on his/her experience and training and will give an impression of what they feel is happening. You might agree with it, you might not but even then it forms part of your records. Whether that be misdiagnosis or lies as you say it's still a valid record of your treatment and could help to inform your current clinicians decision making.

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  • 4 months later...

Interesting that this thread should be resurrected after I read this a few days ago: http://www.theguardian.com/politics/2013/aug/01/patient-legal-battle-medical-records

 

It got me thinking about my own records and how in reality, there's lots of distressing things on there from cancer scares to the loss of a child and two brothers, major surgery and a catalogue of medication used to make my conditions manageable. None of it is particularly happy or easy to think about but the truth is that it forms part of a record of my mental and physical wellbeing which may one day be of use to someone treating me. I'm caused significant distress by the copy of my little girl's autopsy report that's on there, but it's relevant if my son ever has any concerns over his health and genetics, the images of a significant injury don't make for easy viewing either but if in the future I need further surgery then I'd like to think that the surgeon knows what they're getting themselves into, I'm sure my mental health records following multiple losses in my close family aren't exactly the image of stability but again, should I need more help it'd be great if they knew where the issues lay. Working in General Practice means I see thousands of people's records, none of them - besides the good news stuff like successful ivf etc make for easy reading but should that mean we delete the difficult bits? I don't think so.

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Knowing how much security exists around the IT side of things, I'm perfectly happy where they are - and there are worse things to lose than a bunch of relatively meaningless to anyone else notes. We already get profiled with our Tesco points cards / bank cards etc so it's unlikely that my medical notes would add anything of value. It's far more advantageous to go after my 'identity' than it is my history. Besides, I already get hassled by just about every charity / company selling something at the moment, so an increase in background noise is more of an inconvenience to my spam filter than it would be to me.

 

I see every day how the notes are used, and I wouldn't have a clinician without them.

 

I'm not sure who'd want to buy them either, so Mr. TAI, dead kid insurance? Err, no thanks... What about a nice comfy chair for your bad back? Nope... Got one of them already. Okay, how about some feeling a bit low insurance? Nah, really, you're fine.

 

Life insurance companies frequently, with patient's permission, require / obtain copies of full medical records as part of the underwriting process anyway and as its often done in the form of a subject access request often represent a significant burden on the practice in doing so. The maximum of £50 in no way covers two days of secretarial time standing at a photocopier copying reams of notes for us then to have to send them via special delivery to get tracking information. It's a massive cost to the practice in terms of time, consumables and postage every time - it'd be easier in some respects if they did have them. Especially for the NHS.

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