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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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No timescale as such, only in a reasonable time.

 

The grievance could be on bullying as an example, that develops over a protracted period before the victim decides to take action.

 

Unlawful deduction of wages has to be done within three months to enable it to go to an Employment Tribunal or timed barred

 

Can you give me an idea as to the nature of the grievance and i can be better to advise then

 

My experience is 20 years as a Trade Union Rep

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You must submit the grievance to your employer

 

I would send it by email myself direct to the department head or direct to HR if that is not possible

 

Any Tribunal will need to be shown that you tried every avenue to debate the grievance with your employer prior to regulatory action.

 

Even if the employer dismisses your grievance, you have a paper trail to show you submitted it.

 

You then have three months less one day to submit a claim to the Tribunal service. ACAS can hold the time scales by a month though

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Fair enough, due to what I've gone through and how long it has been going on I think you would understand why I can't discuss it on here as I work for a large well known company and my complaint is quite unusual and specific and it would be obvious that it's me.

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Data protection breach of medical files consistently and managerial bullying when confronted.

Breach still going on despite being forced to move department because of it and because my ex manager has denied it, her manager will not entertain my grievance because she said she didn't do it.

I have proof, lots of it.

 

I've had to join another Trade Union because the one i've been in have been dealing with too many cases where people are being sacked because I am not about to lose my job they don't see it as urgent as other cases.

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they can of course investigate it very quickly and dismiss it. Which may feel the same as no investigation....

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Yes, they can reasonably refuse to hear a grievance if it's vexatious, has been heard before, or falls within another policy, such as a complaint about a disciplinary procedure if the appeal is outstanding.

 

They could also refuse it it isn't a complaint about a statutory right if the employee has under two years service. The ACAS Code still theoretically applies but as there's no remedy available the employer could just not bother hearing it!

 

If none of these apply then they need to hear it.

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