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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mis sold car service plan ?


hera1
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I purchased mazda 2 sport in march 2012 along with a 3 year service plan (bristol street motors)

I clearly remember the salesman describing everything that was included in service plan

& him telling me that it would be a good buy as my car would be due a "major service" during the 3 years

that would include a change of belts (cam/timing).

 

I even got him to write this down and sign it ! as i had heard about people being promised all sorts & then that not being the case!

I still have the piece of paper he wrote this on - says * belts* included ..

 

after problems with each service e.g car came back to me with a multi meter tester under the bonnet !

customer service desk wouldnt provide me with formal written service check list ,,,

car called in at wrong times for services ,,,

 

was told that my last service had happened in 2014 (service plan states last service due march 2015 ...

I was given a "free" (erm no not free just what was due to me under plan terms ,,) service today

,, I mention squeek /noise from under bonnet ,,they said they would check

 

 

.. girl on desk told me that mechanic couldnt be sure but he thought it may be coming from timing/aux belt area ,

, I told her that surely this was under the service plan ,,, (remember i have written promise ! ) she said no .. not under plan

 

sorry long winded explanation but to my mind surely I have been mis sold the service plan ... it doesnt cover what the sales man promised ??

Id be grateful for any accurate advise on this ..

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Welcome hera1.

 

 

Is this a service plan laid out in black and white on paper or just a verbal plan with some bits written on paper ?

(If on paper, does it have terms and conditions ?)

Did you pay for this service plan or was it given with the car ?

 

I have the main points written on a piece of paper by salesman in showroom & signed that lists "belts" as part of service - so verbal (with witness) & on paper.

I have a full printed service plan sent afterwards that in the small print says fan belts not part of service (didnt check at the time till this issue arose : (

Hence why i class it as mis selling ...salesman lied about what was covered to convince me to purchase plan , which i pay for £12.99 monthly

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