Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

SWT court summons, what to do next? - ** SETTLED **


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3358 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Should i mention in the letter about my mother struggling with alcohol addiction and that she had a relapse just before the incident? This is not a direct reason for what i did or an excuse, but her illness has been deeply upsetting and difficult to deal with at times and has been going on for the last few years. I believe it has affected me badly at times and has clouded my judgement. This particular relapse certainly meant my head was not in the right place when i committed the offence.

 

I have written the letter out and will add a small bit about the above if that is suggested.

 

I hope to post it later today.

 

The court hearing is due on Feb 12th.

 

Any more advise from anyone would be greatly appreciated, thanks for your time.

 

Hi James,

 

I wouldn't mention specifics that could look like excuses. If you feel you have to explain this, simply say you were struggling with a personal issue which lead to your error of judgement, making clear you're not trying to excuse your actions, or defend them. You should make it clear that this was a one-off error on your part and you fully appreciate the severity of what you have done. I'd also say that a conviction could affect your future job prospects and ask that they consider allowing you to meet all their reasonable admin costs in order not to take the matter to court.

Link to post
Share on other sites

I have spoken to the customer relations team who in turn spoke to the prosecutions department, who have said they received the letter and have asked me to attend the court hearing.

I would like some advice as to where to go from here, thanks.

I wouldn't take the Customer Services teams answer to be honest. You can obviously keep trying the number given, but they do get very busy due to the usual size of these departments. Of course you can attend court and speak to the prosecutor there.

Link to post
Share on other sites

Hello Stigy and thank you for answering.

 

Would I be right in saying that you mean speak to the prosecutor before the case is heard please? Just to avoid any misunderstanding. :)

 

HB

Hi, yes that's what I meant. It's been answered now anyway in depth, but I can't emphasis enough how important attending court can be. It shows the prosecutor you're remorseful, and also gives you extra chance to speak to them to try and agree a settlement to have the matter withdrawn.

  • Haha 1
Link to post
Share on other sites

  • 2 weeks later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...