Vodafone Driving me crazy! #8665505

[ArmchairPundit]

Just to report our rep Lee's input, or the lack of was this:

 

Hi Joanne,

 

Thanks for your email.

 

Having checked your account I can see that you've spoken to our Directors Office this afternoon.

 

Once your case has been reviewed further, we'll confirm our final position in writing.

 

Kind regards,

 

Lee

Social Media Comms

 

The "Customer Relations Team" are just as incompetent, Lee had no input, so the Ombudsman is now involved. This is unacceptable but clear view of how Vodafone conduct themselves!

 

What I've gathered from a lot of threads on here (that involve complaints against Vodafone) is that Lee is fairly useless and is simply there to boost Vodafone PR and make it look as if they are actively seeking to resolve people's problems.

 

The reality is; you'd probably get further/save yourself time by either directly escalating with the relevant individuals at Vodafone and/or taking the issue directly to court.

 

Keeps hacking me off when I see regular posters like Dx advertising Vodafone's services by saying that CAG has a "very successful Vodafone rep'' on the forum - this is completely misleading as it makes people feel that once they've contacted Lee that they're in good hands (and that they can consider their issues effectively escalated). A number of old threads I've read through have shown the exact opposite to be true, with people complaining a few months later that Lee has failed to either get in touch with them or assisted in resolving the issue.

Edited November 26, 2014 by ArmchairPundit

[ArmchairPundit]

Hi MissSmith31,

 

As your case was already with our Directors Office, I'm unable to help you further.

 

As stated in my email yesterday, we'll write to you confirming our final position as soon as possible.

 

ArmchairPundit - Over the last few years, we've helped several hundreds of people via CAG. However, not all of them return to their threads to confirm that their cases have been resolved.

 

Although we may not be able to resolve every case which is posted, we do aim to reach a positive outcome wherever possible.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

 

The post above me clearly shows that Lee is lying. Let's all be really clear by what Lee means with his post:

 

"Over the last few years, we've helped several hundreds of people via CAG. However, not all of them return to their threads to confirm that their cases have been resolved.Although we may not be able to resolve every case which is posted, we do aim to reach a positive outcome wherever possible."

 

Translates into: "over the past decade we've cornered people into paying extortionate phone phone bills if their phone gets stolen. Sometimes these people grow so despondent at the lack of Customer service available through Vodafone, that they post on public forums looking for help as a last resort.

 

Often, we just don't bother following up with these poor customers, but on the odd occasion that we do actually resolve the issue for the customer we do so to avoid a PR nightmare."

[ArmchairPundit]

Ok, my thread has just been closed. Lee failed to help one iota! Now because of this being exposed they close my thread.

 

So it's clear to me the Vodafone rep and the CAG are in cahoots, numerous posts state Lee hasn't kept his promises at all. How is that successful?

 

Don't waste your time, if the complaint has gone past 8 weeks you are legally entitled to raise a complaint with the Ombudsman!

 

Have to agree with this. Can the CAG mods STOP advertising Lee's services by calling him a "very successful rep" - I don't dispute that he may have resolved people's issues in the past, but to advertise him as "very successful" gives off the wrong impression to newcomers to this forum. How about pointing people in the direction of Lee, whilst also reminding them of other options available to them - like going directly to the Ombudsman (if the complaint has been active for longer than 8 weeks) or taking the issue to a small claims court.

[ArmchairPundit]

I got that far and

 

Lee is employed by Voda not CAG, vent to Voda, or start a new thread in the telecomms or bear garden section and vent there,

This is exactly what hijacking someone else's thread is.

 

I appreciate you haven't got the result you were after, or the advice, and you're angry, but external employees of those corporations

that are attempting to help and assist in their customers complaints has nothing to do with CAG.

 

If he (Lee) was no good then CAG wouldn't allow him and other employees of Voda on here to give advice.

 

Lowells complaints resolution team is one very good example. Failed at every opportunity.

 

or can this thread be closed? z4thras

 

I think the salient point that you are missing here is that Lee's contributions to this forum are driven by the fact that he is employed by Vodafone to monitor customer problems across a number of online forums to protect their brand - http://blog.vodafone.co.uk/2014/10/30/independent-forums/ - a cursory google of "Lee Vodafone customer services social" shows you just how many forums he covers.

 

Whilst his previous track record may have been thorough it is important that posters like MissSmith31 are given the opportunity to raise aggrievances against a company rep if he/she is unhappy with the customer service. You must respect the fact that MissSmith31 is a paying customer of Vodafone, and as such it entitled to expect a response that she is happy with - there is absolutely nothing wrong with her venting her frustrations against Vodafone on this forum.

 

The moment you start closing threads and responding sarcastically, as your response above shows, you take the initiative away from consumers and place more power in the hands of Vodafone - who by all accounts, are very very poor in dealing with their customers' issues.

Edited November 29, 2014 by ArmchairPundit