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Hi,

 

I travelled with Jet2 in June this year and saw the baggage handlers at Ibiza airport drop my daughters pram from the belt onto the tarmac. On collecting it from the luggage carousel it was damaged. I completed the appropriate paperwork with the Jet2 agent who documented the pram was in excellent condition apart from the damage to the handle and mechanism to open the pram. The pram is now defunct due to negligent handling by the Ibiza Airport handling staff. Following the correct claims process Jet2 have offered £30 for the pram, this is around 5% of the original purchase price. I asked for their depreciation guidance as the pram is 4 years old and they haven't given any but after a number of letters back and forth they have now sent a cheque, even though I didn't settle with them. The letter with the cheque states if I cash it I am accepting the offer. Obviously I am not cashing the cheque. I do not expect to get full value back for the item, but it has barely been used.

 

Do I have a case to take this forwards, how can I calculate acceptable depreciation on this item as I feel Jet2's depreciation isn't a fair offer at £30?

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Hi,

 

 

 

I travelled with Jet2 in June this year and saw the baggage handlers at Ibiza airport drop my daughters pram from the belt onto the tarmac. On collecting it from the luggage carousel it was damaged. I completed the appropriate paperwork with the Jet2 agent who documented the pram was in excellent condition apart from the damage to the handle and mechanism to open the pram. The pram is now defunct due to negligent handling by the Ibiza Airport handling staff. Following the correct claims process Jet2 have offered £30 for the pram, this is around 5% of the original purchase price. I asked for their depreciation guidance as the pram is 4 years old and they haven't given any but after a number of letters back and forth they have now sent a cheque, even though I didn't settle with them. The letter with the cheque states if I cash it I am accepting the offer. Obviously I am not cashing the cheque. I do not expect to get full value back for the item, but it has barely been used.

 

 

 

Do I have a case to take this forwards, how can I calculate acceptable depreciation on this item as I feel Jet2's depreciation isn't a fair offer at £30?

 

 

 

 

recently had the same situation with easyjet they lost a wheel and damaged the pram, they replaced the pram with the exact same pram brand new. no moaning no nothing all done in the space of 2 weeks pram was 3 years old.

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