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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Robinson Vs Natwest


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The court papers say they have 28 days from date of service to enter a defence, is this right?

Yes, so they have till Dec 29th to file a defence

 

Ive read other threads that say its 33 days from date of service, why's that?

 

Because the deemed date of service is usually 5 days after filing, so it's 33 days after date of issue

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  • 3 weeks later...

This is their standard defence. You do not have to respond to it, but as a courtesy send a 1 liner acknowledging receipt. Remember this is from Cobbetts, they have not sent it as a courtesy, but to scare and intimidate you into backing down and accepting their first offer (usually 50%) which will be along any day now.

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Sorry to be a pain, I'm so worried.

See, it's having the desired effect!!! lol.

 

Of course they can apply to have it struck out, but before that happened the judge would issue directions stating what further information the court required. Only if you failed to do so within the timescale would the case be struck out.

 

It's just sabre rattling before they capitulate.

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Again ignore it. The place to answer their defence is in court.

 

However if it'll make you feel better:

 

I acknowledge receipt of your clients defence dated XX December 2006.

 

I first contacted your client regarding their unlawful charges on XX /XX/2006 and therefore disagree with your contention that any of these charges fall outside the scope of the Limitations Act 1980. However I am happy to let the court decide on this matter.

 

Your client should consider themselves fortunate I have not claimed charges going further back, since I believe that any limitation would be overturned under the terms of section 32 of the Limitation Act, due to their continued "concealment" of the fact that their charges are unlawful, or for relief from a "mistake.

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Just been reading elsewhere again, does this mean I'm likely to end up with a CPR Part 18 request anyway?

Probably not, they usually send Part 18 request with their defence or not at all

Then I can send them the standard reply in the "sticky".

Yes.

Is it only if the Court asks me to answer questions that I have to answer them?

Yes, you must comply with any direction from the court

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  • 2 weeks later...

ACCOUNT NUMBER: XXXXXXX

 

Dear Sirs

 

Re: Account in dispute

 

I am writing to clarify that I am currently in the process of requesting a refund of bank charges unlawfully made to my account.

 

I note from your latest correspondence that you are proposing to issue me with a Default Notice on this account - I need to make you fully aware that I am disputing the sum owed and, as such, you must refrain from any further action until this dispute is fully resolved.

 

If you do not stop this default action and proceed by making any adverse comments on my credit reference files, I shall be forced to take legal action against you under the Data Protection Act 1998.

 

Yours sincerely,

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Ok they've sent you a letter threatening to issue a default notice, don't wait for that to happen, get in first. Be proactive, not reactive.

 

I'm not sure what the 2nd paragraph means by " I am disputing the sum owed".

 

I thought they're chasing you for money which is made up of penalty charge which you believe are unlawful?

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  • 5 weeks later...
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