Help re vet

[veganite]

hello winged,

 

Re the DCA and police, neither you nor your mum should feel intimidated by either.

If a DCA turns up at your door you can just tell them to go away and that you will only deal with the matter in writing.

About the police, I am guessing the police called to you in order to protect your mum, since your mum said she would harm herself I guess the DCA informed the police who then called to ensure your mum was ok.

 

You seem to be articulate and thorough in the way you write. Maybe you can use this to your advantage in writing a letter to the vets, also explaining about your mums health, also explain that your offer of £40 per month is all that your mum can reasonably afford. You could also explain that your in addition to your mums mental health, she is also concerned about paying her debts and that she will endeavour to pay them to the best of her ability. Maybe write in the letter that a previous debt had a detrimental effect on your mums health in the fact that the police had to attend to ensure your mum was ok and did not intend on harming herself.

 

To answer your question about 10% compound, no, I do not believe they can do that unless you signed an agreement to that effect.

 

I have a friend who is a part time / retired vet. I have sent them a link to this thread in an effort to see whether xray, anaesthetic, lbood tests were all necessary. Its a long shot... but worth a try / look! I, or perhaps they will post any advice they can give.

 

I hope that your mum (and yourself) feel less stress soon. Main thing is do not worry!

The worst scenario if the vet is uncooperative is that you drop their payments down to £1 a month!

 

I may be wrong in some or most of the above...

 

I hope that things soon get better for the both of you!

[veganite]

hello,

sorry, my vet friend could not help with an opinion whether treatment and tests were all necessary.

 

if you are thinking about complaining, then this link may be interesting for you: http://www.rcvs.org.uk/advice-and-guidance/code-of-professional-conduct-for-veterinary-surgeons/supporting-guidance/practice-information-and-fees/

Practice information

 

9.1 Veterinary practices should provide clients, particularly those new to the practice, with comprehensive written information on the nature and scope of the practice's services, including:

 

1. the provision, initial cost and location of the out-of-hours emergency service;
   
2. information on the care of in-patients;
   
3. the practice's complaints handling policy, and could also provide full terms and conditions of business, to include for example:
   


1. surgery opening times
   
2. whether open or by appointment
   
3. fee or charging structures
   
4. procedures for second opinions and referrals
   
5. use of client data
   
6. access to and ownership of records