Tazz v GE Money

[Tazz]

I sent my SAR off to this bunch in September. I realised this morning that their 40 days were up so I phoned them.

 

After being passed round 6 departments, 25 minutes later I finally got passed to one of their ever helpful and friendly advisers who told me they had not received my request.

 

After mentioning it was sent Special Delivery I was told to phone back with the receipt number and they would look in to it.................

 

So after a quick call to the Post Office and armed with a email showing the signatory I phoned back these friendly chaps at GE Money. This time - after explaining they had exceeded the 40 day limit, and despite giving the name of the signatory they still would not accept receiving the request. They then demanded to know why I wanted the information !

 

I have been promised a phone call today letting me know the situation. Though I must say -having experienced their friendly customer service again - why on earth did I leave them ?

[Tazz]

Received phone call - they admit that the person that signed for my S.A.R - (Subject Access Request) works for them, but they have no record of my letter or payment (postal order).

 

If I want my statements they have told me I need to send another S.A.R - (Subject Access Request) and another fee! :x

 

What would be the quickest way of getting my statements as I would really like to get the ball rolling with this crowd; grit my teeth and send another SAR request and fee (as my lawyer advised ) or give them 7 days to send out the statements ?

 

Their internal procedures are of no interest to me - they signed for my letter and I want my statements !!

[GraemeC]

Letter before action enclosing the £10, copies of any corrspondence (esp the Special Delivery being signed for) and telling them:

 

1) that if they dont comply within 14 days you will complain to the Data Commissionair - they clearly received your original request, as evidenced by the signed for special devliery slip

 

2) issue proceedings for a breach of the data protection act (do a search for how to do this - a couple of people have done it)

 

I would also try and find out who their Data Officer (cant remember their official title) and copy the letter to them as well (should get things rolling!)

 

Oh, and send it special/registered delivery again!

[Guest Mumofthreeboys]

I would read this and then sue them http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

[Tazz]

I now have the required information and am about to send out the prelim letter (thanks Dogwash!).

 

One thing - my ERC is over £5000, the total claim will be around £8000; what is the potential risk and costs if I end up issuing proceedings as this will take me over the Small Claims limit ?

 

Thanks

 

Tazz