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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Moneyclaim


Sammy_lou3108
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Just at the point now where I have to put my claim into legal terms. Can anyone help with this step by step as I'm terrified I'll get it wrong and end up just loosing!:(

First direct, settled in full after only 1 letter! :eek:

Abbey (on behalf of mark) 1st letter sent, waiting for 14 days for reminder

Smile, lba sent 17.10.06.

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Hi Sammy

Here is a link to what to put in your money claim particulars of claim.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/34887-5-money-claim-line.html

 

Also with moneyclain you can't attach your schedule of charges so you will have to post three copies in to the court

Hope this helps

Good luck

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Hi

The link I gave you was for the particular of claim for Money Claim Online, the online service . you fill in the form online then they send a copy out to the solicitors. You cant attach your schedule of charges online so you need to send 3 copies to the Nottingham address.

 

Alternatively you can fill in the hard copy version to actually take into your local court with 3 copies of N1 form and 3 copies of spreadsheet.

 

www.dream-concepts.com/magicbunny/n1_eng.pdf

below is link of what to put in the N1 form

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

 

Sorry if I confused you

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No thats fine, i understood it was all online i was just unsure as to where to send the copies of my charges but will now send them to nottingham, thanks :-)

First direct, settled in full after only 1 letter! :eek:

Abbey (on behalf of mark) 1st letter sent, waiting for 14 days for reminder

Smile, lba sent 17.10.06.

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OK I might be being really think now, but which nottingham address?!! For Smile or money claim?

First direct, settled in full after only 1 letter! :eek:

Abbey (on behalf of mark) 1st letter sent, waiting for 14 days for reminder

Smile, lba sent 17.10.06.

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OK I might be being really think now, but which nottingham address?!! For Smile or money claim?

 

Sammy if you have just filed your claim i would hold off sending the Schedule of charges, you can send it with the AQ should it get that far. If you get to the AQ stage you will recieve information from the court regarding the address of the solicitor and the court.

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