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Help with a Garage (damage to car and wrongly advertised good)


tom12345
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(I have changed names, etc. to protect identity).

 

In January 2014, Jim purchased a new computerised CD system for his car from Red Rocket Garages (RRG). RRG is a company which has been recognised within the motor trade as being the UK leading specialists in supplying electrical and luxury items for top of the range sporting automobiles.

 

At the time of purchase, Jim also bought an ‘integrated hands free mobile to voice device’ which was advertised by RRG as being ‘The Latest Hands Free Device for 2014 – works with all the latest smartphones, computerised car CD systems and updated firmware compatibility with your home PC via USB and Bluetooth’.

 

Jim paid cash for both items and then instructed RRG to install the new computerised CD system.

On returning home, Jim installed the ‘Hands Free Device’ and then undertook to update the firmware of the device via the Internet so that it would operate with his Nimbus 5000 Smartphone. On updating the firmware, a message appeared on his PC screen which stated ‘Sorry this Hands Free Device is not compatible with the Nimbus 5000’. Undertaking further investigation, Jim ascertained that the ‘Hand Free Device’ which he purchased from RRG was the 2012 model and was not compatible with his existing smartphone.

 

Jim then decided to test his computerised CD system by playing one of his favourite CDs. On placing the CD in the system, Jim noticed that there was visible marking on his dashboard where the mechanics had installed the CD system.

Jim returned to RRG and complained about the damage to his car and sought a full refund for the ‘Hands Free Device’.

The manager of RRG pointed to a sign on the wall which stated that ‘all products are sold as seen, and therefore we are unable to give refunds or exchanges’. The manager then explained to Jim that he should take up the matter of the ‘Hands Free Device’ with the manufacturer and make a complaint to them. He further went on to explain that RRG does not take responsibility for any damages caused on any electrical installation and in any event, explained that any marking on the dashboard was most likely there prior to the installation.

 

I'm looking for advice for any legal remedy that might be available for both the purchases and installation conducted by RRG. If you could provide case law/statues it would be really helpful. I think it is to do with the Sales of Goods Act, however I have no real law knowledge. If you need any more information just ask, but I think I covered everything in this.

 

Thank you!

Edited by citizenB
hhh
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Why is it that I get the impression that this is really an exam or assignment question and you are looking for help with it?

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No.

 

Just to let you know that I'll be phoning your course tutor at the University of Surrey on Tuesday to alert them to the fact that they have a cheat on their first year contract course.

 

This is a serious forum which relies upon good-hearted volunteers and who do their best to help people who have very serious problems in their lives.

 

Instead of getting your head down over the Easter holidays and completing your assignments on time, you've avoided doing the work until it is almost too late and you have now decided to lie and to leech off the goodwill of others to do your work for you and to betray your colleagues who have worked, your course tutors who imagine that you were going to do a serious job - and no doubt your parents who have probably been supporting or subbing you over the academic year and who no doubt are prepared to keep on doing so for the next two years if you can manage to cheat your way through the rest of your LLB.

Is that strong enough for you?

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Thanks

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