Jump to content


Vodafone complaint


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3608 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

 

I got a Letter before Action received on 7th April (dated 1st April) 2014 saying I have to pay £680.05 outstanding balance on my Vodafone account.

 

 

On 28th November 2013 I had problems with my mobile phone, went on Vodafone Lifechat and got told to go to a Vodafone shop. Meanwhile the shop assistant was checking my Sim card I asked him if Vodafone has an option to call from London to Germany - so from England to Europe. He confirmed with EuroTraveller I could do this for £3.00 a day. Based on this information I bought this option and a new Smartphone.

When I wanted to call a friend in Germany the option was locked so I went on LifeChat again telling them that I want to call from London to Europe. Nobody of the Customer Service made me aware or corrected my received wrongly information. Finally I called a friend in Germany after the Customer Service unlocked the option still on the base of wrongly given information. My next bill was then £116.60 which should be £29.00. Again I spoke on LifeChat with the Customer Service and now they informed me that this option is not meant to call from England to Germany. I told them that I want to cancel my contract due to misleading and misspelling a product I didn't ask for. They told me I should go to the shop assistant I get the proof from him that he wrongly informed me. I responded that either the shop assistant won't remember me or what he has said or admit that he misunderstood me. I call in Germany from my home line and do not need a mobile option on my English mobile as I have a German mobile phone - this all I told to the shop assistant.

 

 

A long correspondence began with Vodafone in which I said that I cancel this contract due to mis-selling and misleading. I asked for the Ombudsman contact address and also send the whole new handset back by Recorded Delivery to Vodafone in Newbury Berkshire RG14 2FN. Vodafone responded with a gap of 3 weeks or even didn't give me prompt information I asked for. In the last letter from Vodafone asked me to call 191 to check the status of the handset even though they knew that they sent me already a PAC to transfer my mobile number to the new provider. I couldn't call the number and before I sent Vodafone twice the signature that they have received the handset. In one letter they said they will cancel the early termination fees when I call 191. I sent them a letter asking Vodafone to give me a correct phone number so that I am able to do so.

 

 

On the airtime form it says "One of the ways that I may end this agreement is by giving you 30 days written notice".

 

 

Vodafone didn't respond to my letters on time as well or didn't give me the information I asked for.

 

 

Now I received a Letter before Action from Fredickson Debt Collection Services threating to take legal action against me.

 

 

Vodafone cut off my mobile service already in beginning January 2014. I think Vodafone cheats on Customers.

 

 

Now I have to go to a solicitor to ask for advice and ending up at court in a small claim.

 

 

If anybody could give me advice what further possibilities I have or which customer acts could support my case please let me know. Any help much appreciated.

 

 

Thank you very much.

 

 

Urs

Link to post
Share on other sites

Hi Urs, was the call made from England to Germany... I have eurotraveller myself and the way it works is you can use your UK allowances while abroad to ring the UK ONLY!...

If you have a complaint, Lee will be along shortly who is a very good Vodafone rep and i have personally had a few personal queries resolved myself.

 

Frederickson are part of Lowell and i think you need to ignore them as they are just DCA for hire.

Youll be fine, see below and follow the instructions

 

We here at CAGicon have a very successful vodafoneicon Rep operating here

 

 

W advise you to follow this method to alert them to your thread:

 

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAGicon Forum in the subject line

 

 

Once sent you'll receive an automated reply with a reference number.

 

 

To ensure that it reaches Lee could you update the thread with this and He'll get back to them as soon as he can?

CAG.

DX SITETEAM

 

 

.........old post

Visitors to these forums will be aware of Vodafone Customers with problems being invited to contact their Webteam.

This is a hands on initiative,and therefore is worthy of ebmbracing.Please report your progress/issues initially by starting your own thread,and keeping it updated.There follows here a message from Vodafone Webteam.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Link to post
Share on other sites

Hi and welcome to CAG

 

I have moved your thread to the telecoms forum for now. this purely administrative and you need do nothing.

 

Hold fire for member input

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Hi and welcome to CAG

 

I have moved your thread to the telecoms forum for now. this purely administrative and you need do nothing.

 

Hold fire for member input

 

Already done ^__^ xd

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Link to post
Share on other sites

Having just quick scanned, I suspect that Freds do not own this account and are collecting on behalf of Vodafone. This means they cannot take any legal action against you. Only Vodafone can do that and I can assure you, they won't.

 

If they foolishly tried it on, part of your defence would be the arbitrary admin fee they slap on when they pass a debt on. This fee is unlawful as it is not a true estimate of the admin costs.

 

 

 

Let us see if Lee can help you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Thank you for the prompt response Silverfox 1961.

 

 

It's actually a mis-selling and misleading case. I saved all transcripts as proof. Vodafone explained me later as well what EuroTraveller is but I asked the shop assistant for a totally different option which I have now with O2. Vodafone even said I should check myself what I bought on their website instead of relying on a shop assistant, what's that then?

 

 

Even later in my correspondence with them I asked for other and further information which they never gave or delayed.

 

 

What is a 7 day cooling off for the handset or for the contract? And why on the contrary the air order form states "30day's written notice"?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...