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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court Summons - no insurance since september!


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Hi All

 

Last November I was stopped by a traffic officer and told that I had no Insurance which took me completely by surprise as I pay monthly,

 

I phoned my insurance company from the side of the road while the officer waited!!

 

only to be told that my insurance had been cancelled due to non payment!

 

they explained that they sent a letter to me to get payment

- but did not get an answer so they cancelled my insurance in SEPTEMBER!!!.

 

. Obviously I was horrified and demanded to know why they did not let me know, to which they said they sent a letter etc etc etc.

 

I understand that I'm partly to blame as I should have been checking my account to ensure that the money was being paid

(it wasn't my main account which everything else goes from, hence why I never checked much)..

 

What really got my goat is the fact that the insurance company have both my contact numbers and email address,

surely if you send someone three letters as they claim and you do not get a reply a telephone call should follow,

so I was driving for almost 7 weeks with no insurance.

 

after the usual pain of getting car towed away,

queuing up to get it,

paying the fine etc,

 

I have now received a court summons,

to which I was going to plead guilty via post, (because like I said earlier, I do take the responsibility somewhat

for not checking payments, as much as It kills me )

 

I have checked the summons and they have my car registration wrong!!..

 

All I want to know

(If there is a tiny bit of justice in the world!)

 

can the case be kicked out due to the fact that it is not my registration!

 

any help greatly appreciated

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I'm afraid typing errors don't hold up.

 

 

How can you admit to driving without insurance and then say (If there is a tiny bit of justice in the world!) ?

 

 

What would have happened if you had been in collision with someone. the cost of that to you would be a lot more than the £200 the court will fine you.

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