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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unpaid shift for misconduct


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Hi, I work for a company that uses an electronic swipe box for employees to clock in and out at the start and end of their shifts. Failure to clock in and out correctly falls under misconduct, i.e. Not registering at the correct time of starting and leaving, forgetting to clock in or out or forgetting all together. Recently we have come under a lot of pressure to ensure that 90% of the clock ins and outs are accurate; so we are there when the staffing system thinks we should be.

 

As a result of this the management team have implemented a one strike policy; if you forget to clock in or out you will be given a warning and if happens a second time the entire shift will be unpaid. No where in the misconduct or even gross misconduct policy does it state non payment for a shift can be used as a punishment. I was wondering if they have any legal power to implement this policy seeing as a workers rights to pay seem to be pretty clear cut:

 

adviceguide.org.uk/england/work_e/work_rights_at_work_e/rights_to_pay.htm

 

I understand that if I am late they have no obligation to pay me for the time I was not there, but the entire shift seems disproportionate. Any advice or insight on this would be greatly appreciated.

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Gosh, it's so hard to make complaints about employers, they might give you the push. We were always deducted back to the nearest quarter of an hour.

 

 

I think what you are describing would come under 'unfair deductions'. How do they show these deductions on your pay slip?

 

 

Your employer isn’t allowed to make deductions unless:

 

  • it’s required or allowed by law, eg National Insurance, income tax or student loan repayments
  • you agree in writing
  • your contract says they can
  • there’s a statutory payment due to a public authority
  • you haven’t worked due to taking part in a strike or industrial action
  • there’s been an earlier overpayment of wages or expenses
  • it’s a result of a court order

A deduction can’t reduce your pay below the National Minimum Wage rate, even if you’ve agreed to it.

 

 

https://www.gov.uk/understanding-your-pay/deductions-from-your-pay

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Thanks for your reply, I certainly have a few legitimate topics of discussion I can take back to work with me.

 

So far this hasn't happened, but I would imagine it would go through with a LATE code as this is the only way the staffing system would allow it to be entered; this could be justified with the argument that I have no evidence of my start or finish time as I didn't clock correctly. I need to check my contract to see if this is allowed but as far as I am aware this should be a misconduct matter as it is stated in the misconduct policy and should be settled in accordance with that policy, not with renegade pay sanctions.

 

Thanks again

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I wonder if it comes under one of the sanctions for gross misconduct, where reduction in wages can be one penalty along with reduction in rank etc.etc.

 

Those sanctions are only available if expressly referred to in the contract - demotion and/or loss of salary and benefits can only be agreed to by contract.

 

In the OP's case, the employer could only withhold wages after failing to clock in/out IF this is expressly permitted and agreed to by the employee as a contractual clause. If the contract is silent and the fact that the employee was at work for the entire shift (witness evidence, CCTV etc) then the employer cannot deduct wages lawfully.

 

What the employer can do is to invoke disciplinary action for failing to clock in or out, and to issue warning/final warning and ultimately dismiss. It would probably still need the requirement listed specifically in the contract/Handbook though, unless it could be covered by the catch-all 'failure to carry out reasonable instructions' clause.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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You may refer to the relevant legislation at http://www.legislation.gov.uk/ukpga/1996/18/section/13. It is self-explanatory.

 

Although it sounds like this policy is unlawful and could easily be challenged if the conditions mentioned in the legislation for wage deductions are not met, it is better just to make sure you use the clocking system correctly. I can't think of a good excuse for failing to clock-in and clock-out properly. A 90% accuracy target sounds generous to me.

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