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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I'm sorry your unhappy with the charges!


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Hi

 

I made a DPA request to Barclays Bank, and just got sent staements copies of the microfiche. Should I remind them, that I actually requested a summary of charges, or just work out all the charges and proceed on. What would I have to do to proceed please?

 

Thanks very much

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Hi

 

I made a Data Protection Act request to Barclays Bank, and just got sent staements copies of the microfiche. Should I remind them, that I actually requested a summary of charges, or just work out all the charges and proceed on. What would I have to do to proceed please?

 

Thanks very much

 

Hi Rayman.

 

They're not going to send you a list of the charges, even though they are able to see at a glance from their own records what they are. That would be too much like helping them cut off their noses to spite their face!

 

Look for "Unpaids Out" and "Paid referral" references in the statements, highlight them then use the spreadsheet from this site. I used England Simple Excel found here .

Just one thing though, please start your own thread. It makes it easier for us to monitor your progress and answer queries.

Hope this helps you.

To follow my case progress, click here to see where I'm at right now.

 

Welshman

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Thanks Welshman, in the progress of sorting it now with Bankfodder.

 

P.S. My claim was acknowledged on the 18th so that gives Barclays 28 days to reply, is that correct?

 

Also, I've still not had my Notice of acknowledgement sent through the post yet, I don't suppose that will be until after Christmas now.

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No. It's surprising how many Claimants get this basic fact wrong.

 

You file, and the law states that it will have been deemed to have been served 5 days after that - regardless of whether it was served the next day. So, day 5 marks the start of the 14 days they are given to acknowledge. At the end of that 19 days, provided they've acknowledged, they then have a final 14 days in order to defend. That's a grand total of 33 days from the day you filed.

To follow my case progress, click here to see where I'm at right now.

 

Welshman

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  • 2 weeks later...

Actually, if I've got his right, Barclays acknowledged on the 18th, so that gives them an extra 28 days so they have until the 15th of January, is that correct? Or is it 14 days after acknowledmedgement?

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