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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sold a car which broken down after 2 hours!!!!!!!


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As said above, I don't think you can defend yourself from this. If they had used the car for some length of time, they might not have had recourse, but the car broke down almost right away.

 

 

I wouldn't fancy your chances in court with that timescale with or without a lawyer.

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I don't think you need to do anything.

you sold the car,they tested it,they where happy,they paid you,you signed over the logbook,so its no longer yours

as long as you are a private seller then its buyer beware.

I would not offer them any money as part payment as that is almost like admitting guilt.

 

 

That's how it normally works, but I wouldn't fancy his chances in court.

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You're quite right. It could be that after driving for an hour they decided they didn't like the car. The reason they couldn't get more than 40mph could have been that they were still in first gear.

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Seems like the garage that fitted the cambelt was at fault. Surely there should be some warranty on the work they did?

 

Secondly if the belt has indeed gone the engine will have undoubtedly be very badly damaged. By that I mean more than just the valves bending which is expensive enough. Usually within a few thousand miles after the head has been rebuilt the bottom end will give up.

 

I found this out the hard way. I bought a car that had unknowingly to me had a belt snap in it's passed. 12 months later I needed a full engine.

 

 

Why a full engine, why not a short block ?

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