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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Re: Cash4phones Problem


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Hi, can anybody help?! I sent my old mobile phone off to Cash4phones in September (2013). My accepted the offer and according to the website my payment was sent for processing on 27/09/13. After sending emails to the company asking about the money I STILL have not received it!. I emailed last week (5/11/13) and, even though the website states that they will reply within 48 hours, I have still not had a reply. I also emailed them again this week (13/11/13) and, yet again still no reply! I have also rung them on 4 occasions but there was no reply, I was told I was in a queue and someone will answer shortly, I waited for 45 mins and no one answered!This is the most useless and unhelpful company I have ever had to deal with and now I just don't know what else to do!!! Can anybody please help???

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This is a very usual story with this company.

The quickest thing to do is to issue a county court claim and you will find that you get the money and your court fee very quickly.

Did they agree to pay you the original offer price? Highly unusual if they did.

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What was the quoted price and what was the eventual offer? - and how did they explain the discrepancy

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The original quote was £105. Final quote £32! I pressed the accept button by accident so I haven't questioned them regarding the original quote. I just want this over with now as I'm really fed up with the company.

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Apparently my home button was faulty! which is why they lowered my offer! The phone was in almost perfect condition. When I posted it i wrapped it in bubble wrap and used a padded envelope!

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As they haven't paid you yet, I would write them a letter explaining that if they do not pay within 7 days, that the contract will be at an end.

Then sue them for the entire £105 or the return of your phone.

 

Do this now. Stick to the deadlines - don't make the threat if you aren't prepared to go ahead.

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  • 3 weeks later...

http://www.consumeractiongroup.co.uk/forum/showthread.php?400492-Cash4phones-help-with-MCOL-**WON-AND-ALL-COSTS-TOO**(1-Viewing)-nbsp

 

Look at my link Carie. I claimed for postage costs, telephone costs, court costs and the price of the original offer. No one requested any proof but it was there if they wanted it. Eventually took it to MCOL which cost £25. They disputed it so I signed the papers from the courts saying I wanted to go ahead and they backed down. Took me 4 months but it was worth it. Received all my expenses plus the cost of the phone. Don't give up on them. Good luck. message me if you want any help.

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Thanks for your message Jess. I actually took this to MCOL on Monday. But it is good to know that if C4P dispute me I need to persevere. And thanks for the offer of help, I will be in touch if I need to :)

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If you receive any papers from this company, we would like to see them please.

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