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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Received a MCOL for a kitten I sold **SETTLED**


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I've only just seen this thread. It appears this claim is mainly about vets fees so all paperwork from the vet should be sent to you, absolutely everything including a printout of the vet's notes showing diagnosis and treatment. That should be a start in identifying the kitten and give you a reason as to why it was pts. Really they should also get a witness statement from the vet. They are going to have to go some way to showing the kitten they took to the vet is the same one they got from you and that the dates tally with their claim. Without that it's pretty difficult to say much more so insist on seeing it.

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With the court date there is likely to be an order that all parties disclose

documents they intend to rely on at the hearing a certain number of days before

the hearing.

 

What if the plaintiff doesn't intend to rely on any paperwork from the vet? Presumably the defendant can then claim there's no proof the kitten they sold went near a vet? Vet bills may exist but the claimant does have to show somehow they relate to the kitten in question, no?

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Personally I think it is probably better to let the other side come to the

hearing with no paperwork, than it is to ask for the paperwork. If there are

holes in the Claimant's case it is not the Defendant's job to plug them.

Absolutely. I was thinking more of them turning up to court with a vet's bill which may, or may not, be specific to the animal in question and my wanting the defendant to be ready for such a game. It needs a full copy of veterinary records and/or a witness statement from the vet to identify the kitten. A bill simply saying x and y treatment for 'Fluffy' won't do.

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hightail, the court/judge should not allow the claimant to "ambush".

 

My one experience of small claims had the judge allowing the introduction of documents unseen by me. Admittedly this was by the defendant and maybe it was because they didn't have a real defence so it was just let go. It's no hurt to let the OP know their options just in case.

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