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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with Money claim on line


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  • 3 months later...

Hi, Im new here ( sorry If Im in the wrong place)

 

I have just sent a letter to Lloyds TSB over two weeks ago, kindly requesting that they supply staments or a list of charges for the last 6 years, If any body has been through this situation with LLoyds Tsb, what has your experience been, outcomes and lengths of time taken

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  • 1 month later...
Hi, Im new here ( sorry If Im in the wrong place)

 

I have just sent a letter to Lloyds TSB over two weeks ago, kindly requesting that they supply staments or a list of charges for the last 6 years, If any body has been through this situation with LLoyds Tsb, what has your experience been, outcomes and lengths of time taken

 

 

hi there i am going through lloyds and when we tried to get our statements we had to wait the full 40 days and then had to send them another letter then we did recieve them. even with the first letter we have not heard anything from them we have just sent our letter before action so will just have to wait and see good luck with yours though

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Hi taloola1

 

Received my statements 43 days after my letter was received by them, it took a few phonecalls threatening to call the the 'Information Commissioner' and actually calling the IC. Lloyds TSB acted like untouchables, Soon see howuntouchable thay are after the next letter They get.

Good luck to yourself too and good luck to everybody else, Its about time that the banks start abiding to the same law of the land that the rest of us do.

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  • 1 month later...

Hi everybody, I am glad I have been refered to this web site, fantastaic advise. I have an ongoing claim against LloydsTSB. I received the print-out of extra charges against my business account after about 10 days. I sent of the preliminary request and the 14 days are up on Wednesday (25th Apr) and I am now drafting my letter before action.

 

Question:- Do I send this letter to my branch business manager, as all previous letters or do I send it to the "Recovery Centre" at Andover, who replied to my prelim letter with the normal 4 weeks responce?

 

Question:- If I (and I suspect I will have too) file in the court, again what address do I put for the bank, My branch or the Head Office or the Recovery Centre?

Thanks

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Hi

I would send it to the Andover address.

For your Court claim put their Registered office:

Lloyds TSB Bank plc

25 Gresham Street,

London,

EC2V 7HN.

This link should help if it a business claim:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/64975-business-claims-basic-guide.html

 

Also please start up your own thread and keep us informed on how you are doing on there.

Good luck!

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 2 weeks later...

Hi Carla

 

You have been lucky only in the sense that they have achknowledged your claim, I have been going for months and they have never responded to my letters apart from the one requesting statements and then thay took nover 50 days to give them to me then they only give me 5 1/2 years worth. I'm now in the process of the Money on line claim and I will go for every penny they have took of me, and I would advise every body to do the same. They would not think twice about taking money off you, so you shouldn't neither. Just think what you could do with that extra money....

Good Luck!!!!!!! Everybody!!!!!:smile: :smile: :D:smile: :smile:

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  • 1 month later...

Hi, I have just completed my N1 form for court with Lloyds - the only letter they actually replied to was my original request for statements (and they took a full month to do this!!) You need to make sure you send them the next letter politely requesting your money back - there are loads of templates around - they will probably ignore this, so then you'll need the template telling them you are taking themk to court. It's actually really easy using the templates.

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  • 1 year later...

Hello is their anyone who could advice me,

i have won my claim with Citi by default, and Citi have made no contact with me so i have to send in the bailiffs, is their any sort of a template i could use? on moneyonline, please help thank you

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