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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Student overdraft NAtwest transferred to wesott


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HI,

 

i am looking for some advice with regards to how i can handle my debt of £1331.80 with Wescot credit services. The debt has been bought by them from natwest and is from a student overdraft.

 

Wescot have stated that they will send the debt to a doorstop collection agency if i do not phonme them with regards this debt. Having read a number of threads on this website i have understand it would be more desirable from my point of view to only deal with them through writing. I am currently unemployed and don't have much money i could spare in order to pay large chunks of this debt.

 

Basically i am looking for advice with regards to how i should go about contacting Wescot and setting up a payment schedule with them.

 

Thanks for your time reading my query.

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Wescott are breaching OFT debt guidelines.

 

1: By using the Doorstep collection process as a means of intimidation - how dare they threaten you unless you telephone. The telephone is the weapon of choice for DCAs and it should be stopped.

2: By forgetting that unless you agree to an appointment with one of these, they are not allowed to send one round on spec.

 

Aside from which, if they do send one round, you can simply ask them to leave, they have no power to enter your home at all.

 

Have you produced for yourself an income and Expenditure sheet ? I have attached one for you below - although you might want to speak to National Debtline and have them help you produce a Common Financial Statement. With one of these, Wescott would have to look seriously at accepting any offer made - even if a token offer.

 

Yes, only deal with them in writing - that way you are protecting yourself and you wont be bullied into something you will later regret. If you are caught by them on the phone - simply refuse to go through any security questions and tell them that it is your legal right to conduct your financial affairs in writing.

 

Complete the budget sheet below ensuring that all your priority debts are accounted for - then list any other credit debts that are unsecured and see what disposable income you have left. You will then be expected to make offers on a pro rata basis of your disposable income. If you have any problems. Just yell and someone will be happy to help.

 

Ellens Budget Sheet.xls

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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