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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

I'm new here. I had a letter last month from HMRC saying they believed my ex was still living with me. I sent them a letter with info they requested - bank statements, CSA letters. I got a letter today saying my credits have stopped and I will have to repay approx £4k. Not sure what to do. My ex left 4 years ago after an affair. He was or still is in a relationship and has a baby. He has used this address to try and obtain credit. I cant do anything about that as he still has a key to the house because we have children and he can collect mail without my knowledge. I am worried sick. I went to the CAB when I got the first letter but they weren't much help. I'd really appreciate any advice. Thanks.

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Dont panic :-) I am sure someone will be along with some advice soon.

Sorry to hear what you are going through. It must be terrible. Hope you get it sorted out soon.

I am sure you have phoned them about this or written a letter? Have you sought any legal advice apart from CAB?

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hi

 

Yes i wrote a detailed letter to them and sent them letters from the CSA, my council tax bill and bank statements. I have to call today and speak to the case manager dealing. I have been to the CAB but they weren't any help just advising I had to send in what had been requested.

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Hi Claire, and welcome to CAG! :-)

 

There are several girls on the forum who are being investigated at the moment, and the main problem they are all having is that their ex is still using their address, or comes and goes from their homes.

 

Is your ex on the electoral roll? Are all the utility bills in your name? Is so, when were they changed into your name? Does he actually live with the woman with whom he has the baby?

 

You need as much proof as you can find to show that he has not been living with you.

 

If this can be sorted out, you absolutely must stop him using your address for credit and other correspondence, and get the key back so he can't have access in order to get post when you aren't there.

 

DD

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