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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sky cancellation help


Sarah_Pussycat
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Hi Hoping someone can help here! We upgraded to Sky+ HD last August, and before then was a regular Sky+ customer since 2009. (Just the TV, no phone or broadband). We only went with Sky as we can't get Virgin where we live at the moment. We are now moving to an area where we CAN - and after trawling through my Sky account details online and not seeing anything regarding being in a contract, my partner has arranged for Virgin to be installed at the new address, and I called today to cancel the Sky. Only to be told I have a contract with them until August next year and apparently it was at the end of the very small print of something I was sent in the post after we received the new box last year. (Which was read out quite obnoxiously by the man on the phone so I wasn't best pleased with him!) I have not signed a contract, and did not cancel within the 8 days after installation, as we were not expecting to be moving and still wanted the service at the time. I don't remember receiving the letter, the only one I DO remember is one addressed about a week after we got the HD box offering the service cheaper for 6 months - and when I called to ask about the offer I was told it was only available to new customer (just a bit of background there as to why I don't feel guilty about wanting to change TV providers!) I asked if I could pay to end the contract early and was told no, I can't end the contract at all. My question is, if I just cancel my direct debit, what's the worst that can happen? I'm happy to send them the HD box back! If Sky are not providing me a service (which they won't be as I won't be at the address, and the man said they would block the equipment if they didn't received a payment), am I still legally obliged to pay although I have not signed any contract? Thanks in advance.

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Hiya, with any new service there is a minimum term of 12 months.

 

I expect you got the box free or discount @ £49.

 

You can pay the early termination charge which is the equivalent of the remainder of the 12 months of the package (plus HD mix if you have it ).

 

If you just cancel your dd and not pay then sky pass the accounts on to debt collection companies to pursue for the monies due and the remainder of the 12 months,.

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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sorry forgot to add

 

you don't actually sign contracts with sky - you accept their terms and conditions when you activate the card and or new equipment.

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

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