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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Able Group Plumbing Work Help


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Hi,

Life is full of issues and only this forum eases the pain:)

 

Here's my problem:

 

Back at the end of December 2012, i had a pipe burst in the bathroom, at which i called the Able Group emergency number and booked a plumber to come and fix the burst pipe.

The plumber arrived within 2 hrs, saw to the problem, replaced a plastic fitting, paid him £150 through credit card.

Everything was fine up to today when the same problem happened again. Switched off the mains water supply and on closer look the same fitting as per plumber failed.

So rang Able Group, spoke to a customer services advisor confirming my case and what had happened. The response i got was to wait in all day, and that i would receive i phonecall confirming the attendance of the plumber to assess the situation and if at fault will be fixed free.

Now that conversation took place at 9am and its now 8pm and no further calls or communication took place.

Naturally i am fuming as i have been home almost all day with no water and had to resort to friends and water bottles.I do not know what my legal options are:

 

So what is/are your advice?

 

a) Request chargeback and re-book a plumber from somewhere else

b) Ring Able Group and complain + complain to the Trading Standards

 

Any help ideas are welcome (and sorry if the above is long winded)

 

Thanks

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£150 for a plastic fitting!! You will probably do better in future to use a local plummer rather than a big firm

 

sounds like you need to get it sorted soon you would expect the repair to last longer than it has, maby there is other issues as it is the second time

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Since my last post, i made a complaint to the Trading Standards and started a chargeback (section 75) through my Credit Card using the pretext of goods/services haven't lasted a reasonable amount of time and it all looks positively good.

 

Thanks for the comments, and if it was easy to find any local plumber that would attend within the day (not couple hrs) i would have opted for the option...Instead it takes an average of three days to get a plumber in this area and i couldn't go for so long without water.

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Did you get a receipt/invoice from them when you paid? It should have terms and conditions on the back, and any guarantees that come with the work. It should be down to Able Group to send out the original plumber to fix the problem, but this is not going to happen.

I would personally take the money back, call out another company, making sure they were local and independent, get the problem fixed and ask the plumber to write on the invoice the exact problem and that the original work was not up to standard.

 

When ever calling out a tradesman, make sure when you phone that you are talking to the person who will be coming out to do the work.

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Did you get a receipt/invoice from them when you paid? It should have terms and conditions on the back, and any guarantees that come with the work. It should be down to Able Group to send out the original plumber to fix the problem, but this is not going to happen.

I would personally take the money back, call out another company, making sure they were local and independent, get the problem fixed and ask the plumber to write on the invoice the exact problem and that the original work was not up to standard.

 

When ever calling out a tradesman, make sure when you phone that you are talking to the person who will be coming out to do the work.

 

Thanks for your advise.

 

I got the independent local plumber to confirm in writing that the fitting was a used fitting and was supposed to ladt at least a couple of years.On the Able Group recript's terms and conditions there is no mention of any garranties or warranties the whole text reads as the byer is responsible even if the plumber damages the property. I cant believe what I'm reading.

 

I never agreed to this? Can they gey away with such bogus bold statements?

From what I understand they claim to accept no liability or responsibility.

Shocking my credit card company will have a field day lol

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This does not surprise me at all about Able Group. I am a tradesman and have heard all sorts of stuff about this outfit on certain forums I use, most of it from sub-contractors!

 

I would take this up with your local trading standards regarding their Ts&Cs and to report their shoddy workmanship. This will give you something to go at them with, if it does come back to you.

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  • 6 months later...

I recently used able group to fit a new lock to my patio door,the engineer couldn't fit a new lock,he ended up breaking the existing lock and charging me £80. After he had gone we noticed he had broken the handle on our porch door( a door that was fine before and hadn't needed any work) I informed able who were absolutely awful,really rude,they want to charge me £70 to mend a door they broke!!!

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  • 1 year later...

Interesting to see the comments on Able Group.

My daughter is in a flat in London. We had a problem with the flush and I contacted Able.

They arranged for someone to visit a couple of days later. He spent 10 mins in the flat and said that he needed a part. We paid £72 plus VAT for this 10 mins.

Two weeks later and in spite of my daughter calling a couple of times we had not been contacted by the plumber so I chased Able. They said they would call me back. They didn't. I chased again and was then told that the plumber's van is off the road. Fine, but why did he just leave us not knowing what the position. I find that hopeless.

I have chased Able again and have now been told that the plumber believes that we need a new cistern and the charge will be £150 for a new cistern and up to £140 to fit it (up to 1.5 hours). When he left my daughter he said the cost would be £60!

Needless to say, I'm not using Able to do the work!

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Interesting to see the comments on Able Group.

My daughter is in a flat in London. We had a problem with the flush and I contacted Able.

They arranged for someone to visit a couple of days later. He spent 10 mins in the flat and said that he needed a part. We paid £72 plus VAT for this 10 mins.

Two weeks later and in spite of my daughter calling a couple of times we had not been contacted by the plumber so I chased Able. They said they would call me back. They didn't. I chased again and was then told that the plumber's van is off the road. Fine, but why did he just leave us not knowing what the position. I find that hopeless.

I have chased Able again and have now been told that the plumber believes that we need a new cistern and the charge will be £150 for a new cistern and up to £140 to fit it (up to 1.5 hours). When he left my daughter he said the cost would be £60!

Needless to say, I'm not using Able to do the work!

 

Nearly a 2 year old thread

 

Perhaps you should start a new thread

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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  • 5 weeks later...
Interesting to see the comments on Able Group.

My daughter is in a flat in London. We had a problem with the flush and I contacted Able.

They arranged for someone to visit a couple of days later. He spent 10 mins in the flat and said that he needed a part. We paid £72 plus VAT for this 10 mins.

Two weeks later and in spite of my daughter calling a couple of times we had not been contacted by the plumber so I chased Able. They said they would call me back. They didn't. I chased again and was then told that the plumber's van is off the road. Fine, but why did he just leave us not knowing what the position. I find that hopeless.

I have chased Able again and have now been told that the plumber believes that we need a new cistern and the charge will be £150 for a new cistern and up to £140 to fit it (up to 1.5 hours). When he left my daughter he said the cost would be £60!

Needless to say, I'm not using Able to do the work!

 

I think that there is basis here for claiming from the company. I am quite sure that a judge would accept that the the payment was in fact an initial payment in a larger contract to return and finish the job and then charge the full price .

 

I think that it needs a letter terminating the contract and asking for a refund giving 14 days if this does not happen. I estimate chances of success in court at better than 95%.

Chances that they would settle before trial - better than 80%

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