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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Big Fight With NAT WEST ***WON***


Deller
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I believe you said it was sent 'without prejudice'. My understanding of 'without prejudice' means that you cannot volunteer it to the judge, although he can ask to see it.

 

Therefore, you should not send it to the court. I would assume they would not allow it to go into the file anyway, so the judge cannot see it.

 

I'd be interested to know from one of the legal members on here if I am correct. If so, it is something we should all be aware of.

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Just found this definition of 'without prejudice':

 

The basic meaning is 'without loss of any rights'. It is a term used when two parties are in dispute, and one makes a settlement offer to the other. It puts 'without prejudice' on its offer to make it clear that the settlement offer should not be construed as a waiver of rights. Importantly, communication marked 'without prejudice' cannot be used in evidence in court proceedings if the attempts at settlement fail and the dispute comes to court.

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It does say you have to open and maintain an account with them fair enough - but it doesnt say the loan repayment have to come out of this account!

Actually allysia, it says the bank may require you to open an account. That would presumably need some sort of notice in writing.

 

deller, I may be being silly here but I thought the idea of a parachute account was in case the bank closes your account. To my way of thinking that would mean leaving the new account on the back burner in case the bank close your original account. If you intend to switch anyway, why not just close the account? I know it would likely still cause the same problem with Natwest but if they've never told you you have to have an account they can't really do much.

 

Just my HO.

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Allyxia (sorry for spelling it wrong in the last post):

 

Unless I've missed something, or you know something which hasn't been posted, I don't think deller has said that the bank ever said they required him to open and maintain an account. The fact that he did so voluntarily, possibly because he already had the account, is not the same.

 

However, I appreciate everything else you and gizmo say.

 

I would agree with you about setting up a standing order. They can't stop that being paid then and can hardly do anything about it in law, since there is no breach of T & C, particularly if the Natwest account is kept open and empty. Presumably the definition of maintaining an account is merely keeping it open, not actually cycling any money through it.

 

The other thing, I suppose, would be to keep the DD on the Natwest account and transfer the exact amount into it each month from the new account. Depends whether you want a quiet life or fancy a showdown over principle, I imagine.

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I'd absolutely agree with you deller.

 

Allyxia and gizmo, I don't want to start an argument because I don't actually disagree, in principle, with you. I don't agree that the bank have established throught their T&C that they have obliged him to run an account, merely that they can, for which they must make an official request.

 

I just wanted to make the point that it's wise to have a parachute account before you start but that you don't have to use it. After all, there's probably an argument that if they don't close your account once you've reclaimed your charges they will be reluctant to make further unlawful charges.

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  • 2 weeks later...

I think it must be Cobbets. Maybe they're just getting snowed under. Mine is being handled by RBS Litigation and the day after I got notification from the court of their acknowledgement I got a cheque for the full amount from RBS. Pity I couldn't accept it because I am asking for removal of a default as well.

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  • 2 weeks later...

Don't quite understand this. I wrote a reply to pmhcfc and knightreplica but it has disappeared.

 

FWIW I pointed out that all settlements have been made without admission of liability and as a show of 'goodwill', so they couldn't technically be held up as precedents and that if it is a service charge they can charge what they like as it was agreed to at the time of taking out the contract. As long as we can show it is really a penalty there's no problem.

 

Obviously they'll never get away with that one.

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Really well done Deller. And it'll be cleared in time for Christmas too!

 

When they sent me a cheque they said it was on condition I told no-one about it or the background to my claim. When I sent the cheque back (because they hadn't undertaken to remove my default) I said I was a member of CAG and had already discussed aspects on the forum.

 

Mind you, I haven't heard from them since, except to see they've updated the default with the CRAs. :(

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  • 4 weeks later...
Don't know if anyone can help me on this, but when you have been charged, are you supposed to get a letter of nat west saying you have been charged for unpaid items, I have never received a letter of them.

 

NatWest haven't sent letters for years.It means you might not find out about a returned item until it is represented and they charge you a second time. Nice bit of extra income for them.

I know Lloyds still send letters but not sure about other banks.

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