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    • Sorry to ask, but I know I had SB template on PC, but can't find it. Also any search for template\SB letter takes me back here.  Any help to get to SB letter would be appreciated. I know I used it on a car HP co that wouldn't honor my FCS refund and after 6 years came threatening ( or rather their DCA). Worked a treat. Thanks in advance
    • Received this letter today after all this time !! Doesn’t sound like just a threat any advice please  Thanks  Photo.pdf
    • Good evening. Hoping to keep this short and concise. Any help really appreciated! Sent originated from council tax in 2019.  I moved address for a new career 240miles away in December 2019 and have lived here ever since.  A distant friend resides at previous address.  A CCJ was filed regarding this debt in January 2020 but no correspondence was received my end or at the old address.  Move forward to this year; early April I learn of a letter received from Bailiff - Notice of Enforcement dated 13/03. Stated I had ten days to settle a payment/payment plan or £75 will be added after ten days from 13/03 and bailiff instructed to visit.  Obviously I was unaware of this letter till well after the time period passed. Attempted to contact Dukes via email but zero response. Asked for breathing space in order to check the original debt with the respective council (I wasn’t awarded a week of Housing despite being on UC for a short period due to a contract date given by the old employer).  29/04 a note was left at the old address stating a bailiff had visited. New balance £310 more than original outstanding.  I’ve since contacted both the council and the bailiff agent to state I’m more than happy to settle the original debt over a payment plan but at this stage they will not remove the fees despite all correspondence not being sent to me and obviously me only seeing them much later than one would have expected.  Tried live chat today with the company and firstly was told the fees will remain because I spoke to the enforcement agent - I have never spoken to him/her.  secondly told the fees would remain because “I tried to use their web chat service to complete an income form” - I have zero recollection of doing this and I also wonder if it’s another tactic? any help on where I stand with the fees added would be incredible. Thank you
    • the evidence you have from Mercedes is perfect. simply write to both the finance company and the dealership that sold you the car, stating under the consumer rights Act 2015 should a fault appear outside of 6mts, it's for the consumer to prove the fault was present at time of sale. Please find enclosed a copy of said report from Mercedes at XXXX stating quite clearly that the windscreen was replaced on Date , some xxx months/years BEFORE my purchase on DATE. there is a bill to pay of XXX to XXX , i expect you to sort this out between yourselves , i am not liable for this. something upon those lines anyway.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Employment problems and very stressed from it


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Hello members,

 

I'm new here and would really appreciate any advice. It might even do me good if someone told me to stop whinging, so please feel free.

 

I've been going through a terrible time with my employer the NHS. I believe i have suffered years of disability discrimination and they have tried to push and push me over the edge into leaving.

 

I finally plucked up the courage to start the formal grievance process. I sent a formal letter of grievance to work over 2 months ago and they have changed the investigation manager 3 times, and i am still no closer to getting a reply.

 

Following putting the letter of grievance in over 2 months it feels like they are doing all they can to get me out of the do by intimidating me. They arranged for me to see another Occupational Health Dr and i had the most terrible experience with an occupational health him, this appointment left me distraught. I then put in a complaint about the conduct of the appointment approx 1 month ago and although they have told me they are investigating it i have had no conclusion on that complaint either. At the occupational health appointment he had my scan reports in front of him. I have at no time given permission for occupational health to access my medical records. Are occupational health allowed to access my medical records without my permission?

 

If they had asked my permission i would have said 'yes' because i have nothing to hide, it just feel like yet another violation i feel :-(

 

The most odd thing was that after the dreadful appointment with occupational health i decided to hand in my resignation. I put in my letter of resignation following submitting the letter of complaint regarding the conduct of the appointment and they asked me to withdraw it to give them an opportunity to put things right. They haven't put anything right since withdrawing my resignation, they are ignoring me, delaying the grievance procedure and they are all dishonest.

 

They clearly wanted me gone, then they asked me to withdraw my resignation and i feel at a loss.

 

Any help please?

 

 

p.s i am on long term sickness and i have been asking to go back to work.

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Hello and welcome to CAG. I'm sorry you're having a tough time.

 

I expect the guys will be along later and I'm sure they'll tell you to stop whingeing if that's what they think. :) But I hope they'll try to be tactful.

 

I'd like confirmation, but I think being victimised after filing a grievance strengthens your case.

 

What would be your ideal solution to all this please?

 

My best, HB

Illegitimi non carborundum

 

 

 

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Hi HB,

 

I have repeatedly raised my grievance over the years to my employer about the adjustments i needed in terms of my disability and circumstances but i nothing was ever done to help me and my job became unbearable for me to cope with and this over the years subsequently took a toll on my mental health (get the violins out!) all i ever wanted was just to do my job that i trained to do but they made it too unbearable for me to cope with. The adjustments i asked for were not huge adjustments and they might not even be considered adjustment just the basic needs which my contract said i was entitled too. So initially i wanted them just to be caring enough to implement a cple of minor things to help me to my job.

 

As the above was unsuccessful i wanted the formal letter of grievance to address all of the above, for them to take responsibility and to apologize. Naive maybe?

 

There reluctance to come to any conclusion regarding the lodge grievance and the awful treatment i have received since lodging the grievance is leaving me very stressed and upset and they are just making my disability and mental health worse by their silly game playing (violins again)

 

I have been reluctant to go down the tribunal and court route because of it being the NHS and they are already struggling financially but i am becoming increasingly bitter about it all and anger is kicking in. They have destroyed my career and i am a single parent and have a family to support. I feel like i have done all i can to resolve this informally and formally and i don't think i have been unreasonable at anytime. You think as the NHS is the caring industry that they might care for there employees but NO.

 

So i suppose i do not know what my ideal solution would be now (violins again)

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Klawill,

 

Sorry to hear about all the trouble you have been experiencing.

 

My first suggestion to you would be to telephone the ACAS helpline and get some guidance from them on how you move the formal grievance forward.

 

If your employer really wanted to just get rid of you then you handed them a meal on a plate by giving your resignation, so the fact they asked you to withdraw it suggests they do actually want you to stay.

 

Have you spoken to the investigation manager to explain how all of this has left you feeling? Maybe if they knew the impact all of this was having on you they would behave differently. I realise having been there myself a formal grievance is a difficult process to go through, even more so because your employer appears to be dragging their feet in sorting this out.

 

So my second suggestion would be to speak to the investigation manager if you have not done so already and explain the effect this process is having on your mental health.

 

A final point of very important information, if you were to decide to take your employer to tribunal, your claim must be submitted 3 months less one day after the final act of discrimination.

 

Good luck

 

DJ

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DJ thank you so much for your reply.

 

I don't know who is going to be the new investigating manager yet. They are aware of my mental health and i have said to them that delaying this is not helping.

 

I am keen to leave any submission to the tribunal right up until i have exhausted the internal grievance procedures, which makes the 3 months time limit tricky.

 

It is all very draining :-(

 

Thanks again for your advice

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Klawill,

 

Any claim you make in the employment tribunal must be submitted within 3 months less one day of the last act of discrimination. There is no room for negotiation on this and any claim submitted after the deadline will simply be ruled out as out of time. This could well be why management are dragging their feet.

 

So very important to keep an eye on this. What was the date of the last act of discrimination that you complained about?

 

I appreciate it is very difficult, but there are some fantastic people on here who will be only too happy to help you along the way. Is important that you do not try to take this on alone.

 

DJ

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3rd of September was last act of discrimination and beginning of october was the awful occupational health appointment.

 

Feel like they are playing a horrible game with my head, not nice at all.

 

So i may need to act quickly at the end of this month, if i am no closer to getting answers from them.

 

Really appreciate your help thank you

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Occupational health are saying are am unable to return to work in any capacity. My GP thinks i am more than capable of doing a physically demanding role and i have been asking, but because of OH are not allowing it i have been told thay i have to continue getting a sick note from work. I asked my employer if i could get a fit to work note with adjustments but i wad told 'no' because no suitable work is available.

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Ignore what your employer says. If you and your GP believe that you could return to work with adjustments, you should get a fit note saying so (and specifying the adjustments required).

As things stand your employer(informally) and their OH say no.

You need to provide some evidence to the contrary.

 

How long have you been on long term sick?

What are the specific adjustments that you are seeking?

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