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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sarahpp v Ikano


sarahpp
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Sent DPA off 12th October

 

Looking forward to getting these statements back, getting my money back and then reporting Ikano to the OFT for having no less than 4 DCAs sending threatening letters, all of who have backed off after CCAs/reminders about guidelines on conduct.

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  • 2 weeks later...

I have today received a letter from Westcot who claim to have bought the alleged debt from Ikano in January of this year.

 

I sent them a CCA letter dated 21st August requesting the signed agreement etc. They have, of course, not produced any of this documentation but, still wish to enforce the debt.

 

They are way over the 12 day + 1 month deadline and yet still think they have some right to payments and I quote "after having inspected the account I can se no reason why the account would be in dispute,so look forward to your proposed offer of payment." (!) and this from their so called "Compliance Co-ordinator"!

 

I have a letter ready to go:

 

I refer to your letter of 18th October 2006 which I received in reply to my original request for information held by you as specified in the Consumer Credit Act 1974. The original letter was dated 21st August.

 

To date you have yet to produce

 

An Original signed Agreement

 

An up to date statement of account which shows any charges added by your company

 

A deed of assignment for the alleged debt

 

As Compliance Co-ordinator you must therefore be well aware that the alleged debt is unenforceable. In addition, because you have exceeded the statutory deadline for producing this documentation by some way you have committed an offence and will this will be reported to the appropriate authorities. You now require court permission to pursue this alleged debt and I will vigorously defend any such action. You have had more than enough opportunity to produce the necessary documentation.

 

I require you to confirm, in writing, that you have no legal right to enforce this alleged debt and that you will remove any detrimental and defamatory entries which you have placed on my credit record.

 

You have 14 working days to comply before I instigate court action to compel you to do so.

 

 

Yours sincerely

 

 

 

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  • 4 weeks later...

Westcot have apparently now obtained the agreement from Ikano and sent it to me. I have signed it but, the space which is supposed to be signed by a representative of Ikano is blank. My understanding was that both lines had to be signed.

 

Anyway, the fact that Westcot have produced the agreement does not detract from the fact that they have committed a criminal offence by failing to do so before now.

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and have they produced the deed of assignment?

As I am sure you are aware from other threads, Westcot are bullys. They bludgeon people with untruths and harrassment and persistance.

Just ignore them now until they try to enforce the debt.

Will be very difficult with the default against them.

It is tempting to actually goad them into legal action in order to counterclaim.

I "encouraged", in fact I actually suggested it several times. They rarely do.

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  • 7 months later...

I agree, stand up to Wescot and do not let them bully you into a corner. These people are wholly unprofessional and underhanded. They will not appear in court as they are frightened that the true nature of their illegal operations and tactics will be exposed in open court.

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