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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unfair disciplinary process


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Just to clarify something here. Victimisation is a very precise legal point.

 

You can't claim victimisation unless there was first a "protected act", and then suffered a detriment as a result.

 

To be capable of being a protected act, there has to be a complaint about either discrimination, or asserting (certain) statutory rights. Merely raising a grievance, or complaining about workload, isn't a protected act. Raising a grievance can be a protected act, but only if it raises complaints about the statutory rights which I previously mentioned.

 

You can't claim victimisation for raising complaints merely about your own contract being breached, for example. Those legal provisions were removed a while back. You also can't claim victimisation, for example, asserting your statutory right to bring a personal injury claim against your employer. For some reason, that's one of a list of statutory rights which are not protected.

 

I don't see legal victimisation here. Certainly the OP has been singled out - but not victimised. Not in terms of the legal definition, anyway.

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what if she were to raise the issue of her nationality as being the basis of discrimination this would this count as a protected act?

Is it then the case that company would have to demonstrate how the decision was reached and that it was properly documented?

If, as we clearly suspect, the partner has no actual evidence of under performance other than opinion then they would surely struggle to do this?

 

If she alleged discrimination because she was German and then was disciplined, then yes, it could be. But it would have to have been before she was disciplined. To allege it now would be an allegation of race discrimination, which could be very hard to prove.

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OP, your wife will need to demonstrate that the PRIMARY reason for dismissal related to her race - which, given that I don't think you genuinely believe it was, will be difficult.

 

She would need a comparator to prove this - i.e. a non German, who also had under a years service and who was not disciplined for commiting the same offence! Not easy.

 

If they were discriminating, surely they wouldn't have followed a procedure at all? The employer has written evidence of a disciplinary - your wife has no evidence of race discrimination. I just can't see it working.

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It would only be discriminatory if the disciplinary process was spurious.

 

When employers are concerned about dismissing an employee who they are concerned will bring a discrimination claim, we always advise to follow a disciplinary procedure like an employee with over a years service. That way, the employer has a paper trail to rebut allegations of discrimination.

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