Scottish Power nightmare...please help

[slick132]

Hi LiseyLoo,

 

I agree entirely with CitB and believe the Ombudsman's opinion is wrong.

 

It is surely down to SP to prove that you signed up with them. If SP "no longer have your signature", my response would be, "Of course they haven't, because I never signed with them in the first place."

 

I suspect that, back in 2003, agents were signing up new customers recklessly, possibly without the consumer's knowledge or consent.

 

As this has gone on so long, you could make one final approach to the Ombudsman giving them 14 days to reply, failing which you could contact your MP asking for assistance in resolving the matter. Also, ask for the Entry Warrant to be suspended pending resolution of the matter.

 

As regards the matter of you being responsible for consumption by other flats in the building, this is for the landlord to rectify and ensure that your meters register only your consumption.

 

[slick132]

LiseyLoo,

 

If you're unsure about posting the email from SP, send it to one of the Site Team first so we can decide if it's ok to post on-thread.

 

Good to see the quick and helpful response from your MP's office.

 

[slick132]

Hi Lisey Loo,

 

Re the leccy meter, there obviously needs to be another meter for the top flat. Sounds like your LL is not likely to be reliable so perhaps SP Rep can suggest how a new meter can be installed (at the LL's cost if payment is required for this).

 

And SP could perhaps help you work out what you owe for your consumption, so you're not being asked to pay for the consumption for the top flat.

 

Do you know when you last paid an electric bill, I assume, to BGas.

 

We may never find out how SP came to be the supplier for your electricity. However, unless you've paid anyone else for electricity, it seems reasonable that you have to pay someone for it.

 

From the email above, it appears that SP will try to help sort this out and collect any arrears due in a manner that you can afford, bearing in mind your current income.

 

[slick132]

Looking at your post #23 above, I wonder if it was Ms Sonia Lane who tried to sign up with SP but of course there was no separate meter for her to be billed through.

 

Also, SP appear to be wrong in saying that BGas never supplied the property when you clearly have bills that show they did.

 

I would also take issue with SP's email which says, "However there is NO separate electricity supply for the upper flat. This unfortunately is an issue for you to resolve with your landlord and/or upstairs neighbour."

 

If it was, in fact, the occupant of the upper flat who applied to be supplied by SP, then it is true that you never signed a contract with SP, nor did you ever wish to be supplied by them. As you've already said, you were on a Dual Fuel Tariff with BGas so why would you want to split the supply when this would cost you more !!

 

Between them, the LL, BGas and SP should all share responsibility for this mess and it appears grossly unfair to expect you to have to pay for their errors.

 

As I said above, it's reasonable that you pay something for the electricity that you've used, but ONLY for your personal consumption.

 

If I'm right, I think SP need to accept that they have made huge errors here and they have failed to listen to what you have said all along.

 

[slick132]

Hi LiseyLoo,

 

Can you please confirm, are the 2 flats separate and self-contained properties, each with their own front door.