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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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katykatz
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My nephew acted as guarantor for his girlfriend when she got a loan from Black Horse. They were both in steady, full time jobs at the time. Some time later my nephew's partner became very ill and eventually lost her job, because of this, some re-payments for the loan were missed and then bills and things got more and more on top of them. My nephew and partner finally went to the Law Centre to ask for advice...I do not know exactly how the arrangement was made but it was agreed that his partner would pay £10 each month DD to Blackhorse and she has continued to make them regularly (though she had some problems in first few months).

When my nephew recently asked for a copy of his credit report (He has NEVER had any debt on his own behalf,never bought anything but his cars on HP and never missed or delayed payment) But he has a DEFAULT on his file, which is for the Black Horse Loan that he guaranteed. They have also sent him letters demanding repayment of the loan and interest. Fair enough as a guarantor, he probably is liable -but if Black Horse has made an agreement with his partner via The Law Centre and is accepting, though, grudgingly, the payments made monthly by DD then why does my nephew have to have the Default on his file.or the regular demands from Black Horse to pay for loan (and in full). He works full time in low-paid job, he is funding his college course for Accountancy and has applied to volunteer for Credit Union post-which has been held up because of the DEFAULT on his credit file. His partner has not asked for copy of her credit file, though obviously she would have the same Default notice on hers.

I just do not know how the loan which his partner took out and for which he guaranteed, should show up as Default on my nepwhew's credit file, specially as regular payments are made (which of course, she will increase, once she is back in employment.

Any advice please, as I am totally ignorant of anything "financial".

 

Many thanks in anticipation,

katykatz:???:

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